Cyber ServiceNow Developer Intern - Summer 2027

## Role Overview As a ServiceNow Developer Intern, you will play a crucial role in delivering best-in-class solutions by developing solutions on the ServiceNow platform and implementing the ServiceNow platform for our clients. In this role, you will collaborate with cross-functional teams as a ServiceNow technical expert to help clients tailor the ServiceNow platform to their needs and maximize the value of their investment in ServiceNow. The ideal candidate is a detailed problem solver and well-versed in database management, coding and APIs. They are excited about how technology and AI can be used to automate work and willing to dive in and learn from and contribute to an elite ServiceNow practice. ## Key Responsibilities: - Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc. with guidance from a Senior Developer or Architect. - Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior members of the team. - Perform unit testing of developed solutions and support defect remediation. - Follow established coding standards and best practices. - Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases. - Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed. - Assist in investigating and resolving minor bugs and incidents. - Assist in deploying update sets and managing releases in non-production environments. - Assist in setting up and configuring basic demo environments. - Complete required training and obtain required certifications as assigned. - Focus on learning core ServiceNow development skills and platform fundamentals. ## Required Qualifications: - Familiar with ServiceNow and the capabilities of the ServiceNow platform. - Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues. - Familiarity with agile methodologies pertaining to stories, epics and sprints. - Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement. ## Education and Experience: - Pursuing a B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience. - Prior experience working in a fast-paced environment focused on client delivery. - Optional certifications: ITIL Foundation v4, ServiceNow Certified System Administrator (CSA).