Cybersecurity Analyst

Meriplex is hiring a Cybersecurity Analyst to monitor security events, analyze potential threats, and initiate incident response. The role also supports customers with security requests and troubleshooting, escalates major incidents, and maintains incident and shift documentation.

What you'll do:

• Monitor security events and alerts using advanced managed detection and response tools, analyzing potential threats, and initiating incident response procedures
• Triage and review security ticket details to ensure issues are handled efficiently
• Notify customer of relevant incoming tickets and any issues that will prevent workflow
• Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification
• Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times
• Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits
• Provide support for managed detection and response (MDR) and other agent-based solutions
• Provide troubleshooting of security applications and appliances
• Participate in team briefings to ensure seamless knowledge transfer
• Perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

What they're looking for:

• Strong interpersonal skills and team-oriented attitude
• Coachable and able to turn feedback into results
• Strong desire to be in the security industry
• Ability to apply cybersecurity and privacy principles to organizational requirements
• Ability to apply techniques for detecting intrusions
• Ability to interpret information collected by security tools
• Superior analytical and critical thinking skills
• Understanding of how information travels
• Superior organization, facilitation, and leadership skills
• Customer service skills
• Familiar with proxy and web content filtering tools
• 1-3 years of security industry experience or equivalent skill level