Data Analyst

About the Department

The Data Analyst on the Operations Analytics team will design, build, and maintain data and analytics tools that help departments in the MBTA’s Operations Division deliver safer, more efficient, and more reliable service. The MBTA collects vast amounts of data daily from its operational systems, including bus service data, rail service data, staffing data, and maintenance information. The team works closely with Operations Leadership to identify the data needed for critical decision-making and turn it into valuable tools for Operations. This role empowers stakeholders to make data-driven decisions and fosters a culture of continuous improvement.

Position Duties

• Collect, clean, and validate data; perform statistical analyses using modern data analysis and visualization tools; communicate findings; and write technical documentation.
• Collaborate with other team members on knowledge sharing, cross-training, and joint support of cross-division projects.
• Design dashboards, visualizations, graphs, charts, and tools that clearly communicate outcomes, findings, and trends of Operations data.
• Proactively build and maintain positive and effective relationships with Departments. Work with Departments to analyze results, forecast current and future needs, assess performance, and evaluate strategic opportunities.
• Communicate and present project results and findings to executive leadership.
• Gather, analyze, and interpret operational data using a combination of SQL, Excel, Python, and/or other relevant modern data analysis tools.
• Perform quality control on data inputs, calculations, algorithms, and model outputs, and investigate associated data gaps or inconsistencies.
• Develop tools to automate and disseminate analyses.
• Prepare scheduled and ad-hoc reports, slideshows, and other visual reports incorporating narratives and graphic data, for both online and print formats.
• Manage timelines, project milestones, and communications with internal and external partners.
• Respond to each inquiry, whether from a customer, vendor, or coworker, in a courteous and professional manner consistent with the Authority’s quality standard.
• Collaborate directly with Operations Leadership to identify the needs specific to the assigned division.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.

Supervision

• None.

*This job posting will close once it reaches 1500 applications or after 2 weeks, whichever comes first.

Minimum Qualifications

• A Bachelor’s degree from an accredited institution in business, finance, economics, computer science, data science, urban planning, engineering, or a related field.
• Two (2) years of full-time work, equivalent part-time, or internship/co-op experience in data science, business analytics, business intelligence, quantitative analysis, or other related fields.
• Experience in at least one approach to advanced data analysis (e.g., SQL, Python, R, SPSS, GIS, or other).
• Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues.
• Effective organizational, analytical, multi-tasking, and time management skills.
• Effective written and verbal communication skills.
• Possess strong statistics and data fundamentals.
• Ability to work effectively with a diverse workforce.
• Proficient with Microsoft Excel, Word, and PowerPoint. As part of the interview process, you may be required to complete an Excel assessment.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An associate degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.

Other Qualifications

• Experience with relational databases (e.g., Microsoft SQL Server, PostgreSQL, Oracle), including writing queries to obtain and manipulate data.
• Experience with Python, Excel VBA, or other programming languages, and/or data management and statistical analysis tools (R, SPSS, STATA, SAS, etc.).
• Experience with Tableau or other visualization software.
• Familiarity with transportation planning and transit systems, particularly the MBTA subway and bus network.

Benefits

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email [email protected] for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

Supplemental Questions

Required Question

Agency Information

EmployerMassachusetts Bay Transportation AuthorityAddress 10 Park Plaza

Boston, Massachusetts, 02116 Phone(617) 222-3200
Website https://www.mbta.com