Data Analyst, Technical Operations

Diligent Robotics builds artificial intelligence and service robots that collaborate with people in dynamic environments, including hospitals. The Data Analyst will support Technical Operations, Service Operations, and Customer Success by analyzing fleet, service, and customer data, building reporting foundations, and translating insights into operational decisions.

What you'll do:

• Build and maintain dashboards and reporting that give a clear, shared view of fleet performance and key metrics across teams
• Analyze fleet, service, and customer data to surface trends, recurring issues, and opportunities to improve
• Provide the data to support a planned maintenance program, smarter issue prioritization, and a scalable service organization
• Partner with Technical Operations, Service Operations, and Customer Success to answer time-sensitive questions and inform decisions
• Automate recurring reporting and help maintain data quality, definitions, and documentation as our systems mature
• Communicate findings clearly to technical and non-technical audiences, and make recommendations people can act on

What they're looking for:

• Bachelor's degree in a quantitative or technical field (e.g., data science, statistics, engineering, computer science, mathematics, economics) — or equivalent practical experience
• 1–3 years of experience in a data, analytics, or operations role (strong internship or project experience counts)
• Working proficiency in **SQL** (experience with PostgreSQL preferred) and **Python** for analysis and automation
• Proficiency with **AI-assisted tools** (e.g., Claude / Claude Cowork) to accelerate analysis, reporting, and problem-solving
• Comfort with Google Workspace tools, especially Google Sheets
• Experience with — or a strong ability to quickly learn — a BI / data visualization tool (Looker, Tableau, Power BI, or similar)
• Strong analytical and problem-solving skills, with an ability to structure ambiguous questions and follow the data to an answer
• Clear written and verbal communication, especially the ability to explain data to non-technical stakeholders
• A self-starter mindset and genuine comfort wearing many hats in a fast-paced, changing environment
• Experience with PostgreSQL and the Google product ecosystem (Google Sheets, Apps Script, BigQuery, etc.)
• Exposure to robotics, hardware, IoT, or other telemetry / time-series / fleet data
• Understanding of service or reliability concepts — MTTR, uptime/availability, SLAs, preventive maintenance

Benefits:

• The chance to work alongside robotics and AI experts on technology that has a real impact on healthcare.
• A collaborative, mission-driven team environment.
• Medical, dental, and vision insurance.
• 401(k).
• Paid time off.