Delivery Management Business Technology Analyst

Deloitte is a leading consulting firm that empowers organizations to enhance customer relationships through innovative solutions. The Delivery Management Business Technology Analyst will support technology-enabled transformation efforts, focusing on user-centered solutions and collaborating across teams to improve customer experiences.

What you'll do:

• Support project teams in gathering, documenting, and organizing business, functional, and user experience requirements for digital transformation initiatives
• Create and maintain design and delivery artifacts such as wireframes, mockups, process flows, user stories, acceptance criteria, and presentation materials
• Collaborate with business, product, design, and technology stakeholders to align user needs, visual design considerations, and implementation requirements
• Assist with Agile delivery activities, including backlog support, status tracking, testing coordination, and issue management across project workstreams
• Contribute to the development of client-ready materials and recommendations that support human-centered design, service delivery improvement, and technology modernization

What they're looking for:

• Bachelor's degree
• 1+ years of experience in user experience design, visual design, business analysis, product delivery, or technology consulting
• 1+ years of experience creating wireframes, mockups, user flows, prototypes, or other design artifacts using Figma, Sketch, Adobe XD, or similar tools
• 1+ years of experience documenting requirements, user stories, acceptance criteria, process flows, or functional specifications for technology-enabled initiatives
• 1+ years of experience using Microsoft PowerPoint, Microsoft Excel, and Microsoft Word in a professional setting
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Experience supporting government, public sector, or higher education clients
• Experience with human services, eligibility systems, case management platforms, or constituent-facing digital services
• Experience working in Agile delivery environments using tools such as Jira or Azure DevOps
• Experience conducting user interviews, usability testing, workshops, or journey mapping activities
• Experience designing to accessibility standards, including Web Content Accessibility Guidelines (WCAG)

Benefits:

• You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
• We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
• From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.