*Delivery Quality Team Lead - Seasonal

INTERNAL JOB POSTING ALERT

POST DATE: 10/05/2026                END DATE: 10/12/2026 

POSITION:  Delivery Quality Lead - Seasonal
DEPARTMENT:  Mail Orders Operations
LOCATION:  All-Sites 
PAY GRADE: 6 (Formerly pay grade 7) - Starting compensation is $16.50/hr and could be increased based on tenure, merit and statewide wage requirements. 
REPORTS TO: DQT Supervisor

Job Description: Why you and why us?  
This position is responsible for resolving complex customer issues that have been identified as damaged or defective with regard to medium or heavy-weight furniture items. 

Our commitment to our customers:

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Receive, handle, and resolve complex customer issues from all levels of management; following through to completion of orders assigned
• Creative problem-solving related to the resolution of complex customer service issues regarding medium or heavy-weight furniture items
• Coordinating repairs as needed, utilizing furniture medic and/or hub medics
• Analyze data and provide feedback to management across all channels and brands
• Be a product, systems, policy, and procedures information resource for assigned teams
• Communicate daily with external business partners (hubs, distribution centers, network carriers) to resolve customer escalations
• Maintain confidentiality and professionalism at all times
• Complete all other duties as assigned

Qualifications: What you need to apply

• Must have 6 months of WSI CC service experience 
• 3-5 Years of Customer Service related experience
• Demonstrated success as a Furniture, Logistics, or Lead Associate
• Working knowledge of computers, Internet, and Microsoft Office applications; experience with spreadsheets and database applications required
• High School Diploma or GED required
• Independent decision-making and problem-solving skills
• Possess strong interpersonal skills and exceptional oral and written communication skills
• Ability to multi-task; handling high volume and strict deadlines
• Must be results-driven and able to create accurate, tangible solutions with minimal supervision

Important: 

• This is a Seasonal position, requiring availability of up to 40 hours a week
• Hours and schedule - TBD 

TO APPLY: The application and all attachments should be forwarded to HR by the Supervisor or Manager. The position will remain posted, and open until filled by a qualified candidate. No job offers will be extended until after the initial 7 calendar day posting period.

Have questions? Feel free to reach out to the Recruiting team - [email protected]
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS