Desk Worker

Department Overview:

Division of University Housing is committed to demonstrating our Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism, focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

Anticipated Start Date

10/9/26

Anticipated Hours Per Week

Academic Year: 5-15 hours per week. Summer: 20-40

Schedule:

• Some evening and weekend hours are required year round.
• Flexible scheduling based on academic availability and operational need.

Salary/Wage Range:

Hourly $15.00 to $15.00

Number Of Positions

15

Position Summary/Job Duties:

Position Summary

This position is responsible for providing excellent customer service to residents, guests, and staff, as well as assisting with the day to day operational needs of Residence Life Desk Services. Provides service at individual hall reception desks, sort incoming mail and provide general hall and campus information to residents, guests, and staff.  

Duties & Responsibilities

• Create a welcoming atmosphere for residents, professional staff/faculty, and guests
• Respond appropriately to resident and guest inquires (i.e. equipment and key checkouts, questions, mail).
• Respond to resident and University Housing staff concerns in a timely and effective manner.
• Provide information about the University of Wisconsin-Madison campus and community.
• Read and apply information from all desk staff communication, including online logs, Desk Staff Manual and training.
• Respond to emergency situations and alert University Housing Staff or UW Police of questionable behavior in the building.
• Maintain security of the hall desk and confidentiality of resident information.
• Utilize various online systems (StarRez, SharePoint, EMS) to perform tasks. 
• Complete administrative tasks as assigned.

 

Qualifications:

• Must be able to lift 50 pounds.
• Comfortable with frequent movement - i.e. walking around the desk area to grab packages and equipment for residents.
• Must be in good standing with the University and University Housing at the time of application, hire, start of employment, and through the duration of employment. All non-academic misconduct will be reviewed for employment consideration.

Physical Demands

Must be able to lift 50 pounds. Comfortable with frequent movement - i.e. walking around the desk area to grab packages and equipment for residents.

Application Instructions:

• To apply, go to https://services.housing.wisc.edu/hrapp and submit your online application.
• Deadline to apply is Thursday, September 17, 2026 11:55pm

Contact:

Org: University Housing
Contact: University Housing
Web: www.housing.wisc.edu/jobs/student/
Email: [email protected]