DESKTOP SUPPORT SPECIALIST

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Under the general supervision of the Desktop Support Manager, with considerable latitude for independent judgment, the Desktop Support Specialist performs highly complex technical and project-oriented work supporting enterprise desktop computing services.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as a Desktop Support Specialist who will:


- Plan, coordinate and implement desktop modernization initiatives, endpoint management projects, operating system deployments, software packaging, endpoint security, and lifecycle refresh activities while ensuring reliable, secure, and standardized computing services.

- Collaborate with technical teams, business stakeholders, vendors, and project managers to deliver enterprise technology solutions.

- Lead enterprise desktop deployment, lifecycle replacement, operating system migration, imaging, hardware standardization, and endpoint modernization projects by planning work activities, coordinating technical resources, monitoring milestones, and ensuring successful implementation.

- Administer enterprise endpoint management platforms including Microsoft Intune, Microsoft Configuration Manager (SCCM).


Hours/Shift: 9AM – 5PM (After hours/weekends if required)

IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.