Developer Support Engineer I

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. We’re searching for a Developer Support Engineer 1 to join Aurora’s Developer Support team, reporting to the Developer Support Team Lead. Developer Support is the first place Aurora’s engineers go when a build won’t pass, a tool won’t authenticate, or they need access to get their work done, and we fix the underlying causes so the same problems don’t come back. We are hiring an early-career engineer who wants hands-on experience across a modern engineering stack (CI/CD, cloud infrastructure, identity and access, and AI developer tools) and the chance to ship real code from day one. ## In this role you will - Help engineers get unblocked across builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding tools - Triage incoming support requests, resolve what you can, and hand off clearly to the owning team when an issue needs a deeper fix - Grant and manage access through infrastructure-as-code and peer-reviewed changes rather than manual configuration - Spot patterns across requests, raise emerging incidents early, and help communicate them to affected engineers - Build scripts, command-line tools, documentation, and AI-powered automation that cut repeat requests and manual work ## Required qualifications - 0–2 years of experience in technical support, IT or systems administration, DevOps, SRE, or a related role; internships and co-ops count - Working proficiency with Linux - Experience with Git and GitHub workflows, including branches, pull requests, and resolving merge conflicts - Experience writing Python or Bash scripts to automate tasks - Experience troubleshooting technical issues by reading logs, reproducing problems, and isolating root causes ## Desirable qualifications - Experience supporting engineers as internal customers, or with developer tools, build systems, or a large monorepo - Experience with a CI/CD system such as GitHub Actions, Buildkite, or Jenkins, or a build system such as Bazel - Experience with infrastructure-as-code (especially Terraform), cloud IAM (AWS), SSO and identity providers, or Go - Experience writing documentation or runbooks, building self-service tools, or using AI coding assistantsFor roles based in Pittsburgh, PA: The salary range for this position is $88,000 - $132,000 per year. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.