Development Data & Systems Analyst

The Obama Foundation seeks a Development Data & Systems Analyst to optimize, maintain, and improve its Salesforce CRM ecosystem for the Development division. The role leads internal data support, develops donor and grant tracking and reporting systems, and maintains data quality and documentation.

What you'll do:

• **Help Desk Management:** Take direct ownership of the Development team’s Salesforce ticketing system. Receive, prioritize, triage, and resolve incoming data, reporting, and system access requests from frontline fundraisers and operations staff within established SLAs
• **Frontline Technical Support & Training:** Provide technical guidance and user support across the team. Assist in drafting technical documentation, SOPs, and user guides, co-leading quarterly database training sessions for development analysts and lead onboarding Salesforce training for new Development staff
• **Recognition & Benefit Tracking:** Partner with the Manager to design, build, and enforce standardized Salesforce workflows to accurately track donor naming opportunities, physical/digital recognition, and bespoke benefit fulfillment for OPC and Principal Gift donors
• **Grants & Gift Reporting Architecture:** Build custom tracking frameworks, reports, and dashboards in Salesforce to capture the full lifecycle, financial milestones, and reporting triggers for complex institutional gifts and grants
• **QA Testing & System Enhancements:** Conduct rigorous quality assurance (QA) testing in the Salesforce sandbox environment for new features, bug fixes, third-party integrations, or automation flows that are deployed to production
• **Data Integrity & Auditing:** Execute regular data cleanup initiatives, quality control queries, mass data uploads, and duplicate record merges to maintain a pristine CRM database
• **Workflow Automation & Documentation:** Identify manual, repetitive data entry pain points across the department and recommend automated solutions. Maintain comprehensive, up-to-date documentation of database configurations and data standards
• **Gift Processing Backup:** Cross-train on all gift processing, lockbox, wire transfer, and batching procedures under the guidance of the Gift Acceptance team, serving as vital cross-functional surge backup during fiscal year-end and peak fundraising cycles

What they're looking for:

• 1-2 years of hands-on experience in database management, data analytics, or systems administration
• Proficiency with Salesforce CRM in a non-profit context; ability to build complex custom reports, dashboards, and fields
• Proven experience managing a data request queue or ticketing help desk system, with a track record of translating complex technical concepts for non-technical frontline staff
• Strong analytical, problem-solving, and quality-assurance skills; meticulous attention to detail regarding data accuracy and hygiene
• Familiarity with non-profit fundraising mechanics, including major gifts, principal donor recognition, multi-year pledge schedules, and grant tracking
• Ability to manage competing priorities, work collaboratively across cross-functional teams, and adapt to a fast-paced, high-growth organizational environment
• Commitment to the values and mission of the Foundation
• Specifically within a non-profit development/advancement environment preferred
• (Salesforce NPSP or Nonprofit Cloud experience strongly preferred)

Benefits:

• This is a remote role based in the Chicago area.