Diesel Shop Service advisor

Diesel Shop Service Advisor 

Wiers Fleet Partners | Cleveland, OH | Full Time | $27 - $32 Hourly 

Medical, Dental, Vision, 401K, Paid Uniforms, Paid Vacation, Bonus Plan

 

Join Our Growing Team!  Learn more at www.jointeamwiers.com

 

Your Expertise. Your People Skills. Your Growth.

You've moved beyond wrenches and established yourself as a natural communicator with technical credibility. Your diesel knowledge is strong, your customer relationships are genuine, and you're eager for work that leverages both your technical background and interpersonal strengths. At Wiers, service advisors are critical connectors—diagnosing customer needs, managing repair workflows, and utilizing the unique skill set that transforms satisfied customers into loyal partners.

If you're prepared to lead from the front counter, we're prepared to support your advancement.

About Wiers:

We have been passionately committed to keeping commercial vehicles on the road since 1964. With a legacy built on trust, quality, and unparalleled service, Wiers has grown into a premier provider of fleet maintenance and repair solutions, serving businesses nationwide. Our dedication to innovation and excellence has earned us a reputation as an industry leader in fleet service.

We Make #TRUCKSROLL!

• Cutting-Edge Technology:

Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.

• Professional Growth:

Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.

• Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.

• Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.

• Comprehensive Benefits:

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.

Job Description:

As a Diesel Shop Service Advisor, you will be the primary point of contact for our clients seeking diesel engine services. Your role will be crucial in maintaining exceptional customer satisfaction and ensuring smooth operations within our service department. Responsibilities include:

• Assigning work to qualified technicians
• Dispatches and assigns work with instructions to technicians
• Creates written documentation regarding customer concerns
• Invoices completed repair orders prior to releasing the vehicle
• Can effectively utilize businesses’ system to look up parts and invoice parts
• Obtain authorization and ensure documents are signed prior to releasing the trucks to customers
• Follow up with the parts department to ensure that all needed parts are ordered and confirm the estimated delivery date
• Build positive and enduring relationships with customers for repeat business.

Knowledge, Skills, and Abilities

• Minimum 5 years' experience of truck service and repair work
• Minimum 5 years' experience of administrative and clerical work
• Ability to ensure process compliance
• Excellent time management and goal-setting skills
• Positive and friendly attitude
• Considerate and emotionally intelligent

Compensation:

• Up to 2 weeks' vacation the first year and 3 weeks starting in your 4th calendar year.
• $27 - $32 hourly
• Seven paid holidays
• Variable compensation opportunities

We Value:

• A CAN-DO attitude
• Commitment to learn
• Team Players
• Self-starters with attention to detail
• High level of professionalism and integrity

Benefits:

• Short Term Disability Insurance
• Company paid Life and Long-Term Disability Insurance
• 401(k) retirement plan with matching contribution
• Fitness membership reimbursement
• Safety boots and glasses reimbursement
• Company paid uniforms provided

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High school diploma No major required
• Valid Driver's License (CDL Preferred)
• 3 years or more of prior relevant experience in a commercial vehicle repair facility

 

JOINTEAMWIERS.COM, where your skills, ambition, and dedication will be recognized and rewarded. Together, we're not just maintaining fleets; we're driving the future of fleet service.

 www.jointeamwiers.com