Digital Marketing Associate (Fixed-Term)

ITHAKA is a mission-driven organization that expands access to knowledge and education through services including JSTOR, Portico, and Ithaka S+R. The Digital Marketing Associate will provide part-time fixed-term operational support for digital marketing through website maintenance and quality assurance, reporting, dashboard maintenance, campaign tracking, paid advertising coordination, and project documentation.

What you'll do:

• Conduct website quality assurance using established checklists, including reviewing links, forms, confirmation states, thank you pages, metadata, calls to action, formatting, mobile behavior, basic accessibility requirements, and published updates; document results and follow-up issues
• Make pre-approved, low-risk CMS updates after training, including updating existing content modules, replacing links or assets, verifying redirects, checking previews, verifying redirects, and preparing or publishing changes according to the established approval process
• Support implementation and validation of pre-approved, well-scoped marketing site backlog items; escalate requests involving strategy, information architecture, custom development, or significant content changes
• Support SEO and site health monitoring by running Semrush reports, logging broken links or media, documenting metadata and crawl/indexation issues, maintaining the site health backlog, and escalating high-priority technical or content issues
• Produce recurring reports by pulling data from approved sources, updating source sheets, assembling charts and screenshots, documenting caveats, and populating reporting deck templates
• Maintain and quality-check existing dashboards and reporting tools, including filters, date ranges, labels, calculations, and source links; assist with small, clearly scoped dashboard builds using established requirements or templates
• Create and quality-check UTM links and campaign naming; verify landing page links, forms, thank you page behavior, and attribution paths; document discrepancies for the appropriate analytics or tracking owner
• Support paid advertising operations by maintaining campaign trackers and Asana tasks, collecting weekly status information, quality-checking URLs and UTMs, organizing briefs and creative links, and documenting launch readiness and campaign status
• Depending on priorities and available capacity, the Associate may also support approved web testing or other clearly scoped digital projects through QA, status tracking, observation logs, and documentation
• Maintain project hygiene across active web, reporting, paid, tracking, and dashboard workstreams by keeping owners, statuses, links, standard operating procedures, handoff notes, and return notes current
• Follow established access, data handling, publishing, and approval processes, and escalate questions, discrepancies, or higher-risk changes to the designated reviewer or decision-maker

What they're looking for:

• At this time, we're not considering candidates who reside outside of the continental U.S
• One or more years of experience in digital marketing, marketing operations, web production, analytics support, or a related role; relevant internship or project experience may be considered
• Strong attention to detail and demonstrated ability to quality-check digital content, links, forms, naming conventions, dates, filters, and source data
• Experience working in content management systems and familiarity with website publishing workflows, page previews, redirects, metadata, and basic accessibility practices
• Working knowledge of campaign tracking concepts, including UTM parameters, naming conventions, landing pages, forms, and attribution paths
• Experience using Asana or similar project management platform and maintaining clear task statuses, documentation, links, and handoff notes
• Strong organizational and time management skills, with the ability to manage recurring tasks and increased workloads during reporting and launch periods
• Clear written communication skills and sound judgment about when to complete a defined task independently and when to escalate an issue for review
• Demonstrated ability to work from established briefs, checklists, templates, naming conventions, and standard operating procedures
• A collaborative, service-oriented approach and willingness to learn ITHAKA's systems, standards, and processes
• Availability for 15–20 hours per week, with flexibility to increase to approximately 20–25 hours per week during identified peak periods
• Experience with WordPress or a comparable CMS is strongly preferred