Director Case Management

The Director of Case Management provides operational leadership for all acute care case management activities across the system. Acts as a thought partner to strategize and collaborate with case management leaders, hospital leaders, physician leaders, institute leaders and external agencies to ensure the delivery of an effective case management program across the system.

• Education: Graduate Degree, preferred. Master’s Degree in Nursing or Master’s Degree in Social Work Accredited by Council on Social Work Education or Master’s Degree in related field required.
• Experience: Minimum of three years leadership experience in acute care setting, case management preferred , preferrably, required. Five years of Case Management or related experience preferred, required.
• Licensure/Certification:
  • Nurses in this role require active license in state(s) of practice, required.
  • Certification in Case Management or related certification, required.
• Additional Skills (required): Must have a broad knowledge of hospital case management processes, procedures, best practices, resources, current and future trends, and networks to be able to respond to the fast paced complex acute care case management needs. Must have excellent written and oral communication skills, high energy, results-oriented and a resourceful leader who is capable of multi-tasking and leading change. Must have the ability to build strong relationships in all levels of the organization and across internal and external stakeholders. Strategic planning and budget planning, and proven operational leadership in case management. Ability to actively recruit and retain strong talent. Must be able to monitor, track and trend data for process improvement. Project leadership and consultation; delegation and prioritization.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.