Director Enterprise Systems and Services

%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3EThe Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise-level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems.%26nbsp;%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPaid Time Off, available day one%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPaid Parental Leave Benefit%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EWellness programs%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3ETuition Reimbursement%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree in related field%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo3;tab-stops:list .5in;%22%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E10 years of progressively responsible, related experience to include at least%26nbsp;%3Cbr%3E3 years in supervisory capacity%26nbsp;%3Cbr%3EExperience with ITIL, including the ability to develop operational sustainability plans and related task to accomplish outcomes and objectives.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3EPrefer candidate with current or former technical industry-related certifications. Upon Hire%26nbsp;%3Cbr%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22margin-bottom:0in;mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EDirects and oversees the day-to-day service deliverables and impacts under the purview of the Enterprise Systems and Services (ESS) division. This includes reviewing Service Now incidents to ensure timely resolution for the division and working with Division Leadership and the ESS management staff to ensure proper prioritization and escalation.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EResponsible for assisting in planning, with the resourcing teams, of Enterprise Systems and Services strategic and operational project portfolio. Responsible for ensuring the approved annual strategic and operational project portfolio is executed and implemented as agreed.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EManages and directs the Enterprise System and Services enterprise architects to deliver well vetted and sound solutions for the UT Southwestern Enterprise as aligned with the annual strategic and operational project portfolio.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EManages the lifecycle management strategy, assists with forecasting and budgeting for nearing and end of life infrastructure and computing assets under the management of Enterprise Systems and Services.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EAssists Leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EParticipates and assists in the development of annual capital plans. Identify and propose innovative and creative solutions that enhance or increase the efficiency of the services provided by Information Resources to the campus community.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EWorks with Leadership in the establishment of policies and procedures for server hardware, operating system, and associated storage and compute components; works in tandem with scientific and technical community to develop and cultivate knowledge of future trends.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EConsults with business partners to include application analysts, vendors, and others to facilitate planning and forecasting demand for project efforts, including understanding the design and build phases, hardware/software specifications, and pricing (project and on-going operational).%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3ERepresents the Division in root cause analysis (RCA) activities and identifying process or procedural improvements to improve the overall reliability of centrally managed Information Technology.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo5;tab-stops:list .5in;%22%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3C/p%3E

Job Details
Primary Location: Texas-Dallas-5323 Harry Hines Blvd
Work Locations: 5323 Harry Hines Blvd, Dallas, 75390
Job: Information Technology
Organization: 520000 - IR Enterprise Systems and Svcs
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Posting: Aug 5, 2026, 2:31:34 PM