Collective
San Francisco, California
Director, Member Experience
16,674applications sent for our users this week
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Apply to Director, Member Experience at CollectiveJob details
- Location
- San Francisco, California
- Work type
- Hybrid
- Compensation
- $210,000 - $240,000/yr
- Posted
- 2 weeks ago
- Apply on
- jobs.ashbyhq.com
About this role
Requires 8+ years leading customer support, customer success, or member experience functions, with experience in tiered coverage models, automation, service economics, customer transitions, and AI-supported operations.
What you'll do at Collective:
- owning operations
- designing coverage
- building mechanisms
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