Director of Curriculum Programs, Operations

About the Department

The Director of Curriculum Programs, Operations will oversee and manage the training curriculum that supports Operations. This position is responsible for designing, developing, implementing, and leading curriculum development processes. Working with business partners and the training school team, the Director will ensure that competency-based programs align with operating policies and regulations and reflect current work practices.

The role will provide effective frameworks for certification and recertification of technical competencies. The role will monitor and prioritize curriculum change needs driven by operational changes to ensure that training is current and sustainable.  The Director will be responsible for ensuring that the operational training programs include developing overall role-based programs that incorporate adult learning theory. Scope includes management and assessment of curriculum effectiveness through the establishment and ongoing analysis of trainee and instructor feedback. This role will be responsible for collaborating directly with operations teams to assess training revisions driven by changes in operational rules, procedures, or equipment. This position will partner closely with training delivery teams to set priorities, develop work plans, support instructors, and monitor the performance of the overall curriculum programs. This role establishes standards for operational training development processes, tools, technologies, templates, and methods across the larger Operations organization.

Position Duties

• Assess training needs, design, and develop training content, and evaluate the effectiveness of training following standard methods for curriculum development.
• Facilitate and collaborate with other departments and projects across the MBTA as needed to align training needs within operational training methodology and programs.
• Create, and support others in creating, highly interactive, engaging, effective new training content utilizing modern learning technologies (i.e., eLearning, gamification, adult learning best practices, blended learning) following ADDIE curriculum development methodologies.
• Create an instructor development curriculum and partner with Operations Training leadership to support the development of new and existing instructors across Operations.
• Oversee program for updating existing content as well as developing new content to address current and future organizational needs.
• Oversee team of internal and external curriculum development resources.
• Work with key stakeholders across the organization to lead and track to completion a variety of learning and development projects.
• Partner with Learning Management System teams to create and maintain curriculum structures within the MBTA LMS, with supporting syllabi structures established for each role.
• Work with operations to assess training revision needs driven by changes to operations rules, procedures, or equipment to ensure training materials follow operating standards.
• Participate in the leadership and success of the department by advising other department managers to help set department training priorities.
• Conduct meetings, discussions, and outreach to stakeholders and subject matter experts to move training initiatives to completion.
• Compile and report on the implementation and impact of training.
• Set and maintain quality standards for all training initiatives to ensure consistency and effectiveness of training materials.  Including but not limited to style, formatting, design, and organization.
• Contribute skills and experience to fulfilling the values and mission of the Mass Dept. of Transportation/MBTA.
• Stay current on industry best practices, emerging technologies, and trends to continuously improve the MBTA employee learning experience.
• Utilize multiple sources of data and information to plan and coordinate informed and data-driven improvements to course content and student experience.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner consistent with the Authority’s Customer service quality standard.  
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Ensure the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations.  See applicable addendum for department or location-specific functions.

Supervision

• Will supervise an education representatives and classroom instructors.

Minimum Qualifications

• Bachelor’s Degree in Education or Instructional Design or a related field from an accredited institution
• Six (6) years of experience in roles focused on technical/skills development for adult learners. 
• Five (5) years of experience designing and developing training programs, including eLearning design and development. Experience in distance learning and/or video production is highly desirable. 
• Five (5) years of experience leading a curriculum development team or equivalent experience. 
• Experience developing training for technical roles preferred. 
• Demonstrated ability to create eLearning content using Adobe Captivate or equivalent industry-standard tools. 
• Comprehensive knowledge of instructional theories, principles, and practices related to technology-based learning (eLearning, distance learning, recorded video). 
• Strong writing, editing, and visual design skills. 
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment and work independently. 
• Ability to work effectively across all levels of the organization and provide excellent customer service and communication. 
• Experience collaborating with subject matter experts to develop effective training. 
• Experience with a large-scale Learning Management System, including building and assigning roles and maintaining profiles. 
• Experience with tools used to create interactive learning experiences, including content management systems and gamification technologies. 
• Excellent verbal, written, and interpersonal communication skills, with the ability to present complex concepts clearly. 
• Ability to facilitate classroom and remote training delivery when needed. 
• Excellent customer service and presentation skills. 
• Ability to communicate effectively with customers, employees, and vendors. 
• Ability to work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. 
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. 
• A master’s degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Other Qualifications

• Two (2) or more years of experience serving as a training project team lead. 

Benefits

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email [email protected] for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

Supplemental Questions

Required Question

Agency Information

EmployerMassachusetts Bay Transportation AuthorityAddress 10 Park Plaza

Boston, Massachusetts, 02116 Phone(617) 222-3200
Website https://www.mbta.com