Citizens Financial Group, Inc.
Boston or New York City or Philadelphia or Charlotte
Director of Customer Experience – Commercial Banking
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Apply to Director of Customer Experience – Commercial Banking at Citizens Financial Group, Inc.Job details
- Location
- Boston or New York City or Philadelphia or Charlotte
- Work type
- Hybrid
- Compensation
- $216,000 - $267,000/yr
- Posted
- 3 weeks ago
- Apply on
- hcgn.fa.us2.oraclecloud.com
About this role
10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
What you'll do at Citizens Financial Group, Inc.:
- evaluating experience
- driving journeys
- leading design
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