Citizens Financial Group, Inc.
Boston or New York City or Philadelphia or Charlotte

Director of Customer Experience – Commercial Banking

Hybrid$216,000 - $267,000/yrPosted 3 weeks ago

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Job details

Location
Boston or New York City or Philadelphia or Charlotte
Work type
Hybrid
Compensation
$216,000 - $267,000/yr
Posted
3 weeks ago
Apply on
hcgn.fa.us2.oraclecloud.com

About this role

10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.

What you'll do at Citizens Financial Group, Inc.:

  • evaluating experience
  • driving journeys
  • leading design

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About Citizens Financial Group, Inc.

Citizens Financial Group, Inc.
Boston or New York City or Philadelphia or Charlotte