Director, Product Operations F/T

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Operations F/T

Overview
Own and deliver the business requirements for digital payment services, and work with functional teams on the execution.

Role.
• Collaborate with product groups and regional teams to understand business needs and develop corresponding requirements.
• Ensure relevance of services with customer needs by garnering feedback from customers, Issuers, and third parties.
• Responsible for idea generation and concept validation of new services/platform enhancements.
• Oversee the development and delivery of digital payment services/API, working with Architecture, Engineering, Testing, and Commercialization teams.
• Lead cross-functional teams and hold them against clear set of priorities, timelines and resources, to deliver the digital payment services roadmap.
• Liaise with Customer Support organizations to ensure optimal customer experience by providing training in third-level support.
• Act as third-level support and manage customer escalations.
• Ensure Customer Delivery and customer support are ready to support new markets.
• Manage operational communication with stakeholders.
• Monitor and report on crucial program metrics.
• Review the voice of customer feedback with stakeholders.
• Developing, managing, and continuously improving processes for scale that help your product and engineering team meet its goals more efficiently and effectively.
• Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
• Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions.
• Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences.
• Serving as a central point of contact for inbound requests from other groups, responding (or appropriately routing them) to save engineering time.
About You
• Position requires a Bachelor’s degree or foreign equivalent in Computer Science, Electronic Engineering, Engineering or related and eight (8) years of experience in job offered or as a Project Manager, Technology Lead, Engineer, or related.
• Qualifying experience must include at least 8 years of experience with each of the following: Defining and building platform services; Rally; Microservices; Java; Reporting; Splunk; SQL.
• Rate of pay: $207,782.00 - 318,000.00 / year.
• Telecommuting and/or working from home may be permissible pursuant to company policies.
• To apply, please click the “Apply for job” link above, or send resume to recruiter Jeff Bannon, [email protected], 2200 Mastercard Blvd, O’Fallon, MO 63368. Reference MC12-2026.
Incentives offered through MasterCard’s Employee Referral Program Apply to this position. For more information, please visit our Employee Referral Site or see employee handbook.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $187,000 - $318,000 USD