Director Quality Outcomes & Analytics

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary 

The Director, Quality Outcomes & Analytics provides strategic leadership for clinical quality measurement, outcomes reporting, and analytics to drive performance improvement and regulatory compliance. This role partners with executive leaders, clinicians, IT, and quality teams to translate complex data into actionable insights that improve patient care, operational effectiveness, and organizational outcomes. The Director oversees analytics infrastructure, dashboards, and reporting systems while ensuring data integrity, regulatory readiness, and timely response to agency requirements. Through effective communication, financial stewardship, and team leadership, the role advances a culture of data¿driven decision¿making, innovation, and continuous quality improvement.

Minimum Qualifications

Degrees:
Doctorate Degree in Clinical Informatics related field Preferred
Master's Degree Biomedical Informatics, Data Science or Health Care Related Field Preferred

Licenses & Certifications:
Board Certification in Clinical Informatics within 2 years of employment 
Cert Prof in Hlth Care Quality within 2 years of employment 
Registered Nurse RN License Preferred

Work Experience:
Seven (7) Years Work Experience In healthcare field including frontline clinical experience; with progressive responsibility in Quality Improvement, Performance Improvement, Risk Management, Patient Safety, Outcomes Measurement, and Healthcare Quality Initiatives. Experience must include at least five (5) years in Quality/Risk/Performance Improvement functions, three (3) years in analytical functions, database management, and application design, three (3) years working with Core Measures and digital Clinical Quality Measures (dCQM), and one (1) year using the Vizient Clinical Database (CDB). 

Management Experience:
Five (5) Years of Management Experience managing employees 

Communication Skills:
Above Average Verbal Communication (Heavy Public Contact) Ability to lead online meetings and facilitate multidisciplinary teams
Exceptional Verbal (Public Speaking) High comfort level presenting to large groups, Ability to establish effective working relationships in a complex healthcare environment
Writing/Correspondence Strong data visualization
Writing/Reports Strong Presentation Skills

Knowledge/Skills/Abilities:
Analytical Abilities Strong analytics skills and ability to leverage data to tell the story from the clinical quality perspective.
Design Knowledge and Skills Ability to design data solutions by understanding the clinical quality processes and identify the key problem to be addressed with the help of data
Medical Terminology Knowledge High level of knowledge
Other Knowledge Skills or Abilities Self-motivated, strong time management skills,
strong track record of successful, collaborative
working relationships in multi-disciplinary teams.
Ability to work collaboratively with healthcare
professionals at all levels to achieve established
goals and improve quality outcomes.
Health Information Systems (Electronic Health Record, Data Abstraction Software); Must have work experience navigating EHRs and Analytics software (Tableau, Power BI) - high
Research Knowledge and Abilities Deep knowledge of healthcare quality frameworks, regulatory requirements, and accreditation standards.
Statistical Knowledge and Abilities Basic understanding of Lean Six Sigma
Methodologies, statistical methods and
applications. Must complete statistical analysis
independently.

Work Schedule:
Eligible for Telecommute Ability to work remote as determined by Admin Dir. Required to attend all in-person staff meetings

Other Requirements 
The DQOA will need to demonstrate strong soft skills to build trust and
collaborative relationships with team members
across the organization.
Knowledge of evidence-based practice guidelines
for clinical care quality and patient safety.
High degree of customer sensitivity and attention
to detail. Outstanding communication skills, including listening skills; demonstrated formal/informal leadership skills; demonstrated track record of results from project management, team facilitation, or improvement team participation.
MS Excel Exceedingly high
MS PowerPoint Mid-level
MS Word Mid-level
MS Outlook Mid-level
MS Teams High
Equipment Operated Personal computer, Windows based programs (i. e., MS Word, MS Excel).

Harris Health's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs.  Harris Health's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability.  Applicants may request any reasonable accommodation(s) to participate in the application process.

Management