Fetch
Director, Trust & Safety Detection and Intelligence
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Apply to Director, Trust & Safety Detection and Intelligence at FetchJob details
- Work type
- Remote
- Compensation
- $176,323 - $207,439/yr
- Posted
- yesterday
- Apply on
- jobs.gem.com
About this role
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is building the world’s most rewarding shopping experience, helping millions of consumers turn everyday purchases into value. As our platform grows, protecting the integrity of our ecosystem is critical to maintaining trust with users, partners, and the business.
The Trust & Safety Detection & Intelligence team is responsible for identifying, investigating, and disrupting fraud, abuse, and other threats across Fetch’s platform. This team combines investigative rigor, data-driven analysis, detection development, automation, and cross-functional strategy to understand emerging risks and drive scalable anti-abuse solutions.
As the Director, Trust & Safety Detection & Intelligence, you will lead the strategy, operating model, and execution systems for Fetch’s core fraud detection and threat intelligence function. You will be accountable for how Fetch detects emerging abuse, investigates complex threat activity, prioritizes risk, develops durable controls, and translates intelligence into product, policy, operational, and enforcement improvements.
You will partner with senior leaders across Product, Engineering, Data Science, Operations, Legal, Policy, GTM, Revenue, and other Trust & Safety functions to ensure Fetch can identify and respond to sophisticated abuse patterns with speed, accuracy, and strategic clarity. This role is ideal for a leader who can scale high-performing teams, build durable detection and intelligence systems, and influence company-level decisions that protect Fetch’s users, partners, and platform trust.
Role Responsibilities:
- Lead the Trust & Safety Detection & Intelligence function, setting strategy, priorities, operating rhythms, success metrics, resource plans, and quality standards.
- Build scalable systems to identify, assess, and respond to fraud, abuse, coordinated activity, policy evasion, incentive manipulation, account abuse, and emerging threats.
- Own the detection rules layer and the binding fraud determination, setting and prioritizing detection and ML requirements and deciding whether observed behavior constitutes fraud or abuse.
- Connect detection and intelligence priorities to business outcomes, including rewards economics, revenue integrity, partner trust, user trust, enforcement quality, and the safe scalability of Fetch's platform.
- Drive the development and continuous improvement of detection logic, dashboards, analytical methods, automation, and analyst workflows to improve coverage, precision, and speed, applying machine learning and automation to signal discovery, triage, detection quality, and analyst productivity where it measurably improves outcomes and validating accuracy before any enforcement is automated.
- Oversee complex investigations and intelligence programs that produce actionable findings and executive-ready risk assessments, and partner across Product, Engineering, Data Science, Operations, Legal, Policy, Product Risk, and Partner Integrity to translate them into durable product, policy, operational, and enforcement improvements.
- Establish performance measures for detection quality, investigation outcomes, enforcement impact, detection lag, operational health, and residual risk, and develop senior analysts, investigators, and future leaders against high standards for rigor, documentation, decision-making, and escalation.
- Partner across Product, Engineering, Data Science, Operations, Legal, Policy, Product Risk, and Partner Integrity to translate intelligence into durable product, policy, operational, and enforcement improvements.
- Develop senior analysts, investigators, and future leaders while establishing high standards for investigative rigor, documentation, decision-making, escalation, and stakeholder communication.
Minimum Requirements:
- 10+ years of experience in fraud detection, investigations, threat intelligence, trust & safety, risk operations, cybersecurity, data analysis, or a related field, including leadership of complex programs with measurable business impact.
- 5+ years of people leadership experience managing senior analysts, investigators, technical ICs, or operational teams and developing high-performing leaders.
- Proven experience building or scaling detection and intelligence operating models, workflows, quality standards, reporting systems, and performance metrics.
- Strong analytical and technical fluency with large datasets, dashboards, SQL or SQL-like querying, case management and detection systems, and analytical tooling, including designing, writing, testing, tuning, and evaluating fraud rules or other detection logic.
- Track record of partnering across Product, Engineering, Data Science, Operations, Legal, Policy, and business teams to deliver scalable anti-abuse or risk mitigation solutions.
- Strong executive communication and judgment, with the ability to define ambiguous problems, align stakeholders, explain risk tradeoffs, and recommend clear action.
Preferred Requirements:
- Leadership experience in fraud detection, threat intelligence, marketplace integrity, payments risk, loyalty or rewards abuse, cybersecurity, or a related risk domain.
- Experience building detection systems, investigative workflows, escalation frameworks, automation, or operational playbooks in a scaled environment.
- Familiarity with rules-based detection, Python, graph analysis, anomaly detection, machine learning-assisted workflows, or similar analytical methods.
- Track record of identifying emerging abuse patterns early and translating intelligence into product, policy, operational, partner, or enforcement improvements.
- Experience influencing senior leaders and balancing investigative depth, operational speed, enforcement quality, user trust, partner impact, and business objectives.
- Experience with capacity planning, roadmap prioritization, tooling investment, or budget ownership for a growing function.
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $176,323-$207,439. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
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