Disability Bridge Senior Claims Specialist
We tailor your resume to this role and apply for you in seconds.
Apply to Disability Bridge Senior Claims Specialist at MetLifeJob details
- Work type
- Remote
- Compensation
- $41,600 - $72,300/yr
- Posted
- Jul 17, 2026
- Apply on
- metlifecareers.com
About this role
Description and Requirements
Description and Requirements
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
Description and Requirements
Description and Requirements
The Senior Bridge Specialist is responsible for supporting a seamless transition for claimants whose disability may progress from Short Term Disability (STD) to Long Term Disability (LTD). Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to partner closely with claimants and internal/external resources to assess ongoing disability, document the file appropriately, set expectations, and ensure bridging actions are completed timely and accurately. In this role, the Bridge Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.
Description and Requirements
Description and Requirements
- Lead complex disability claim adjudication across the STD‑to‑LTD transition by applying contractual provisions, regulatory requirements, and sound judgment to ensure accurate liability decisions while supporting appropriate return‑to‑work outcomes.
- Create clear, thorough claim documentation, correspondence, and action plans that synthesize medical, vocational, and non‑medical information to support well‑reasoned, compliant, and defensible claim determinations.
- Oversee high‑quality, timely claim reviews and evaluations in a fast‑paced environment, ensuring alignment with plan provisions, state and Department of Insurance regulations, and MetLife quality and customer service standards.
- Manage the most complex assigned caseload independently, delivering consistent results through effective prioritization, proactive claimant engagement, and accountability for end‑to‑end claim outcomes in a virtual work environment.
- Develop return‑to‑work opportunities by assessing functional capacity, medical and non‑medical barriers, and prognosis, building individualized strategies that leverage claimant capabilities within the terms of the disability contract.
- Coordinate across internal and external partners—including claimants, physicians, attorneys, clinical and vocational consultants, Fraud, Waste and Abuse resources, Unit Leaders, and leadership teams—to clarify inconsistencies, support investigations, mentor new hires, and contribute to team performance, quality improvement, and talent development initiatives.
Description and Requirements
Description and Requirements
- Prior experience with independent judgement and decision making while relying on the available facts.
- Be able to demonstrate the use of critical thinking and analysis when reviewing the information.
- 3+ years of STD/LTD Claims experience.
- Creative problem-problem solving abilities and the ability to think outside of the box.
- Excellent interpersonal and communication skills in both verbal and written form.
- Excellent customer service skills proven through internal and external customer interactions.
- Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively.
- Organizational and time management skills.
- Ability to effectively manage multiple systems and technology resources.
Description and Requirements
Description and Requirements
- Call center experience in an insurance setting.
- Ability to give and receive feedback to/from partners.
- College or University degree.
Description and Requirements
The expected salary range for this position is$41,600 - $72,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We OfferOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife maintains a drug-free workplace.