DSHS FTAA Technology & Continuity Manager

About the Department

Technology and Continuity Manager

The Finance Services Division (FSD) within the Finance, Technology & Analytics Administration (FTAA) is seeking a Technology and Continuity Manger to provide leadership and advanced technical expertise for financial and business systems that support agency operations. This role primarily manages and supports the System for Integrated Leave, Attendance, and Scheduling (SILAS), while also supporting other accounting, payroll, time and attendance, related technology systems and initiatives.

As the Technology and Continuity Manager, you will manage the ongoing operations of the SILAS team and work closely with business and technical partners to ensure systems remain reliable, accurate, and responsive to agency needs. Much of your day will be spent in meetings with partners and staff to understand needs, resolve issues, and plan improvements, along with hands-on system configuration to keep technology running smoothly. In this role, you will provide technical and functional leadership for system maintenance, improvements, projects, and issue resolution, and help determine how business requirements, policies, and regulations are implemented through technology. You’ll also support planning and continuity efforts to maintain critical financial business services.

Some of what you’ll do

• Manage and provide leadership for SILAS operations, maintenance, support, and ongoing project work.
• Provide advanced technical and functional expertise for accounting, payroll, time and attendance, scheduling, and related business systems.
• Lead and coordinate system improvements, design, testing, implementation and issue resolution with technical and business partners.
• Evaluate complex business and system needs and determine appropriate solutions that support agency operations.
• Ensure systems and related business process comply with applicable laws, regulations, collective bargaining agreements, and agency policies.
• Coordinate with software vendors, technical teams, program staff, and other stakeholders to resolve issues and maintain continuity of services.
• Provide recommendations to executive management on technology solutions, systems capabilities, business processes, and operational improvements.
• Lead and support projects and initiatives that improve the quality, reliability, and effectiveness of FSD systems and services.

Who should apply

Professionals with advanced experience* supporting and/or configuring complex financial, payroll, time and attendance, or business systems — with at least 3 years of hands-on experience in software management, software configuration, or information systems management.

A combination of education and experience may qualify, including:

• A bachelor’s degree that includes 18 quarter or 12 semester credits in accounting, finance, business, or information systems, and three years of professional experience in accounting, payroll, software management, software testing, or information systems, which includes software management and support, software configuration, or information systems management.
• Or, an equivalent combination of professional experience and education that demonstrates the ability to manage and support complex enterprise systems, configure technology solutions, and work with partners to meet business and regulatory needs.

You will also bring skills in:

• Advanced financial and business systems — understanding how accounting, payroll, time and attendance, and scheduling processes connect to system operations.
• Managing complex enterprise systems — supporting system maintenance, upgrades, integrations, and technology projects.
• Analyzing technical and business requirements — identifying solutions and making sound decisions with agency-wide impact.
• System operations and configuration — including maintenance, reporting, testing, and implementation.
• Leading and coordinating work — guiding teams across technical, functional, and business areas; relationship building, Lean process improvement, and problem-solving.
• Communicating complex information — translating technical concepts for both technical and non-technical audiences.
• Managing competing priorities — resolving complex issues and adapting to changing business, regulatory, and operational needs.
• Collaborating with vendors and partners — working effectively with software vendors, technical teams, management, and system users.

Work location

This is an 8am-5pm hybrid telework role based in Olympia, with an expectation of working from Olympia headquarters at least two days each week. 

This role is classified as Exempt Management Services 3 (EMS3).  Interested? Please list 3 professional references’ current contact information on your application and include your current resume and a letter of interest explaining how your knowledge, skills, and abilities qualify you for this role.

DSHS partners with people to access support, care, and resources. Questions? Please contact the Recruiter, Jenny, at [email protected] or 360-725-5810 and reference #07382. Learn more about DSHS.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Other Qualifications

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
  
 Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader) (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position. 

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

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Agency Information

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View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov