*DTC OPS - System Supervisor - Seasonal

POSITION: DTC Ops – System Supervisor - Seasonal

LOCATION: All-Sites 

DEPARTMENT: Operations

SALARY GRADE: Grade 17 (formerly pay grade 15)

REPORTS TO: DTC OPS Director

Job Description: Why you and why us? 

As a Systems Supervisor you will be the liaison between the IT, Operations, Training, and our Care Center partners while streamlining business efficiencies. The Supervisor will help identify, report, and resolve operational issues with the business channel while managing cross-functional, cross-branded projects. 
 

Job Duties: Your day to day 

· Solve the problem efficiently: Quick with quality 

· Make it personal: Take ownership 

· Inspire customer loyalty: Give them a reason to come back 

· Listen Carefully: Be attentive 

· Empathize and show effort: Because we care 
  

Our ideal candidate has a successful track record of being a high performer, managing competing initiatives and owning all department reporting and metrics. 
 

Essential Functions: The nuts and bolts 

· Develop subject matter expertise for call center, training environment, and act as first level support to identify issues and recommend improvements 

· Provide reporting for system outages, ticketing updates, and outdated projects 

· Execute user acceptance testing with a background in order management controls  

· Complete other duties as assigned 

· Other duties as assigned 
  

Qualifications: What you need to apply 

· Bachelor degree in business related field or equivalent experience. 

· 3-5 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility OR 1-2 years of experience in business analysis with a technical emphasis  

· Strong supervisory, communication (verbal and written), customer service and troubleshooting skills. 

· PC literate (Microsoft Word, Excel) with ability to produce reports and analyze data. 

· Experience in training, team building, and coaching 

· Exceptional attention to detail and organizational skills 

· Ability to meet set deadlines 

· Strong multi-tasking skills a must 
  

Important Facts: 

· This is a temporary, EXEMPT level position requiring flexibility up to and beyond 40 hours per week. 
· Work schedule subject to vary based on business needs 
· Must pass a required Excel assessment. Assessments must be completed within 72 hours 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting. 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - [email protected]
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS