E-Commerce Intern

Loro Piana is seeking an E-Commerce Intern to support the North American online business across e-commerce merchandising, operations, and guest services. The role focuses on reporting, merchandising updates, activation calendar management, inventory and returns processes, performance analysis, and operational support.

What you'll do:

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations and Guest Services
• Responsible for assisting in merchandise product ranking on the e-commerce website to optimize sales and conversion rates
• Support the team with weekly reporting tasks, contributing to the analysis of key performance indicators and merchandising effectiveness
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar for the team
• Create trackers for monitoring performance across new product launches, store operations and transfers and performance marketing campaigns
• Create and maintain templates for internal E-Commerce Bulletins
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory
• Manage Guest Delighting opportunities by partnering with Guest Services
• Create and develop a competitive brand monthly e-commerce activation report so the team can understand latest Digital & E-Commerce developments in the industry
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis
• React to Ad Hoc team and client requests as needed

What they're looking for:

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media
• Affinity for luxury, fashion & leather goods, with the knowledge of recent and longer-term trends in the category
• Excellent verbal and written communication skills, including copywriting skills and ability to present information succinctly to the E-Commerce team
• Excellent knowledge of Microsoft Office tools and ability to use and prepare reports, presentations and analysis with Excel, Word and Powerpoint
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators
• Positive, collaborative, hands-on and energetic attitude