eCommerce Growth & Operations Associate

99 Ranch Market operates an eCommerce business across its website, mobile app, and third-party marketplaces. The eCommerce Growth & Operations Associate supports daily platform and marketplace operations, sales growth initiatives, performance analysis, marketing campaigns, retail operations insights, and customer loyalty and retention programs.

What you'll do:

• Support daily management and operation of the company’s 1P eCommerce platform, including website and mobile application
• Monitor online assortment, product availability, pricing, promotions, merchandising, and overall customer experience
• Identify platform issues and improvement opportunities and coordinate with Product, IT, Merchandising, and Operations teams
• Support the launch and optimization of new eCommerce features, services, promotional programs, and operational initiatives
• Analyze customer behavior and platform performance to identify opportunities to improve conversion, engagement, retention, and sales
• Manage and support day-to-day operations across third-party marketplace channels, such as Instacart, DoorDash, Uber Eats, and other emerging platforms
• Maintain product listings, pricing, assortment, promotional campaigns, and marketplace content
• Monitor marketplace sales performance, order operations, out-of-stock rates, cancellations, fulfillment performance, and other key KPIs
• Coordinate with marketplace partners and internal teams to resolve operational issues and improve channel performance
• Identify marketplace trends and growth opportunities to expand sales and customer reach
• Analyze eCommerce sales, traffic, conversion, basket size, customer behavior, promotional performance, and other business KPIs
• Identify sales trends, underperforming categories/SKUs, and growth opportunities across 1P and third-party channels

What they're looking for:

• Bachelor's degree in Business, Marketing, eCommerce, Analytics, Retail Management, or a related field
• Strong analytical skills with the ability to translate data into actionable business and operational recommendations
• Proficiency in Excel or Google Sheets
• Strong organizational and project coordination skills with attention to detail
• Ability to work cross-functionally with Marketing, Merchandising, Operations, Product, and technical teams
• Strong communication, problem-solving, and execution skills
• 1–3 years of experience in eCommerce, marketplace management, retail operations, digital marketing, business analytics, or a related area
• Experience with eCommerce platforms or third-party marketplaces
• Experience with BI, analytics, or reporting tools

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Plan with 4% Company Match.
• Long-Term Service Award.
• Employee Discount.
• Paid Time Off.