eDiscovery Managed Services Project Manager

Consilio LLC is hiring an eDiscovery Managed Services Project Manager to serve as the primary contact for assigned clients and ensure high-quality client service. The role coordinates multiple projects from initiation through production, advises clients on e-discovery processes and technology, and works across internal teams and vendors to meet client goals and deadlines.

What you'll do:

• Primary point of contact with clients and ensure consistently superior client service standards
• Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
• Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
• Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool and production management
• Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
• Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions
• Receive and respond to client requests, gather information necessary for resolving client inquiries and act as link between client and internal teams, including Data Processing, Hosting, Forensics and Finance
• Anticipate client needs and proactively provide assistance to clients to ensure service and support expectations met
• Develop strong, long-term client relationships to drive repeat business and obtain client references
• Identify opportunities to for add-on services for clients

What they're looking for:

• 1-2 years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required
• 1-2 years of experience with client services in a professional environment or account management in a technical environment
• Excellent verbal and written communication skills, professional demeanor and ability to multi-task in a fast-paced environment
• Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting requests from clients
• Strong technological skills related to Consilio e-discovery platforms required
• Ability to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service
• Ability to work successfully both in a team and as an individual contributor
• Bachelor's degree required
• JD a plus
• Platform-specific certifications a plus

Benefits:

• Remote work