EHR Clin Apps Support Specialist - ITS-Clin EHR Support

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EMinimum Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssociate’s degree in a related field and two (2) years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EOne (1) year of experience preferred in a customer service role%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EOne (1) year of experience preferred with Epic or an EHR system%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EOne (1) year of experience preferred with technical troubleshooting%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EJob Summary:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EThis position is responsible for providing support and implementing technology solutions to resolve problems with the EHR and other clinical products and applications. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. This position is also responsible for modifying clinical applications/programs from detailed specifications. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and information technology solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EJob Duties:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProvide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3ERespond to end-user support requests for the UTMB Electronic Medical Record System via telephone, system shadowing application, or onsite at clinics or hospitals.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssist end users with optimizing system functionality onsite in clinics and hospitals.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssist in a classroom setting as proctor or instructor.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssist analysts with application and printer testing.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssist with end-user support onsite for rollouts and implementations delegated by leadership.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EDemonstrate excellent communication and documentation skills.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to self-motivate, prioritize work, and lead as well as work within a team.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EEfficiently function in face-to-face communication or virtual environments with medical personnel.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EKnowledge/Skills/Abilities:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EUnderstanding of computers and office applications%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EUnderstanding of medical workflows and terminology%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAble to communicate effectively verbally and in writing.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to work productively remotely when needed.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAble to walk long distances between and within buildings.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EExperience with an Electronic Health Record System is a positive attribute, along with PC hardware/software knowledge.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EExperience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3ESalary Range:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EActual salary commensurate with experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EWork Schedule:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EPartial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm, and as needed on occasion.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EMust be willing/able to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City, as well as to clinic locations in Galveston, Harris, and Brazoria counties.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EAble to work from home with reliable internet when needed.%26nbsp;%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E

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Job Details
Primary Location: United States-Texas-Webster
Work Locations: 1230 - Webster (Clear Lake Center), 200 Blossom St., Webster, 77598-1230
Job: Information Technology
Organization: UTMB Health, Regular
Shift: Standard
Employee Status: Non-Manager
Job Level: Day Shift
Job Posting: Oct 28, 2026, 2:49:16 PM