Eligibility Case Manager, DECE - 27124

Position Summary: The Division of Early Childhood Education (DECE) supports the operational and programmatic functions of early childhood education programs for NYC children in elementary schools, Pre-K Centers, and New York City Public Schools (NYCPS) contracted settings included in Community Based Organizations (CBO) and through Family Child Care (FCC) programs. DECE provides families with access to high-quality early childhood options, for children birth to five, in rich diverse settings, supporting children’s growth and development. Working together with families and programs, DECE ensures that children are engaged, nurtured and supported. 

The Eligibility Case Manager is an integral member of the Family Welcome Center (FWC) team, providing support to families seeking assistance with childcare eligibility and/or enrollment and admissions-related matters, and handling complex situations in a manner that best assists families. In this role, the Eligibility Case Manager works closely with the Team Leader to process applications to determine childcare eligibility as based on federal and state standards. As a member of the FWC team, the Eligibility Case Manager processes applications and supports the planning, outreach and implementation of events to support early childhood education admission processes and effectuates enrollment in alignment with these processes. Performs related work.

Reports to: Eligibility Team Leader

Direct Reports: N/A

Key Relationships: Executive Director of Child Care Certification, Director of Quality Assurance & Policy, Deputy Director of Eligibility, Project Manager(s), Team Leader(s), teams across Division of Early Childhood Education, New York State Office of Children and Family Services (OCFS), New York City Administration for Children's Services (ACS), New York City Human Resource Administration (HRA), families, early childhood education centers, school-based staff, school communities, and community-based organizations.

Responsibilities

• Processes cases and certify eligibility for families seeking/receiving childcare subsidies.
• Processes eligibility applications for new applicants and recertify continuing services in center-based community-based organizations and family childcare programs.
• Meets with families who visit the enrollment office and serves as a resource to families and students regarding childcare applications, admissions, enrollment and transfer matters, providing accurate information and timely responses to inquiries and excellent customer service and support.
• Ensures accuracy and compliance with state/local regulations.
• Researches case file information in ACCIS, scan and index documents using the HRA One Viewer and maintain files in the Control Log.
• Facilitates the enrollment of students into and from early childhood education programs, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the Borough Enrollment Director in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations.
• Serves as a community outreach liaison to childcare center leadership, principals, school-based personnel, community-based organizations and local community leaders regarding student enrollment issues and concerns.
• Assists and participates in student enrollment events, workshops, and information sessions.
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts.
• Monitors enrollment trends; develops ideas for future events and makes procedure recommendations to the Borough Enrollment Director.
• Inputs data in ATS, Student Enrollment Management System (SEMS), STARS, Service Cloud and myschools to support application processes.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.
• Works in accordance and is familiar with Chancellor’s Regulations A101 while using the highest ethical standards.

Qualification Requirements:

Minimum

1. A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

Preferred

• Experience working in the Administration for Children’s Services.
• Experience working in the NYCPS and/or educational setting.
• Knowledge of ACS’s rules and regulations related to CCBG childcare.
• Knowledge of the NYCPS system and Chancellor’s Regulations.
• Familiarity with the Department’s student portals.
• Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment.
• Commitment to excellent customer service.
• Excellent spoken and written communication skills.
• Strong interpersonal and organizational skills. 
• Bilingual proficiency in Spanish or Chinese (Cantonese or Mandarin), or one of the following languages: Arabic, Bengali, French, Haitian Creole, Korean, Russian, or Urdu.
• History of excellent attendance and punctuality.

Salary: 72,114 - $79,325

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

* New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.