Emergency Communications Innovation and AI Intern

## Internship Opportunity Join the Global Centre Emergency Communications Team and help strengthen World Vision's communications response to humanitarian emergencies around the world. Our team provides strategic leadership for emergency messaging, media engagement, digital content, storytelling, and rapid-response communications that help ensure the needs and stories of crisis-affected children and families reach media outlets, donors, supporters, and decision-makers. As an Emergency Communications Innovation and AI Intern, you will support initiatives that improve the speed, effectiveness, and coordination of emergency communications through artificial intelligence, automation, information management, and digital transformation. Your work will help enhance how emergency communications teams access information, collaborate, track performance, and respond during humanitarian crises, ultimately contributing to greater impact for vulnerable children and communities. ## What You'll Do: - Workflow Analysis and Automation: Analyze emergency communications workflows and identify opportunities to streamline processes using Microsoft 365, automation, and AI-enabled solutions. - Process Improvement Solutions: Design and support solutions that reduce manual effort, improve situational awareness, accelerate approvals, and enhance communications delivery during emergencies. - Dashboard and Reporting Development: Create dashboards, reporting tools, and performance insights that track emergency communications outputs, media coverage, website performance, StoryHub usage, and social media engagement. - Information and Knowledge Management: Improve information accessibility through enhanced metadata, taxonomy, document management, and knowledge-sharing practices. - AI Solution Development: Support the design, testing, and implementation of Microsoft Copilot agents and other AI-enabled tools that help communicators quickly access information and improve operational effectiveness. - Tools and Resource Creation: Develop templates, collaboration workspaces, documentation, training materials, and other resources that strengthen emergency communications capabilities across global teams. - Research and Innovation: Research emerging AI, automation, and digital transformation practices used by humanitarian organizations, media organizations, and other sectors. - Recommendations and Prototyping: Evaluate innovative approaches and develop recommendations or prototypes that improve the agility, effectiveness, and responsiveness of emergency communications. ## What You’ll Bring: - Microsoft 365 Knowledge: Familiarity with Microsoft 365 applications, particularly SharePoint, Teams, Microsoft Lists, Copilot, and Power Automate. - Data Analysis Skills: Ability to analyze data and create dashboards, reports, or performance insights using digital tools. - Information Management Understanding: Knowledge of metadata, taxonomy, document management, information architecture, and knowledge-sharing practices. - AI and Innovation Interest: Experience with or strong interest in AI-enabled solutions, workflow automation, process improvement, and digital collaboration technologies. - Technical Advantage: Experience building SharePoint sites, Power BI reports, Power Automate workflows, Copilot agents, or similar automation and AI solutions is desirable but not required. - Problem-Solving Ability: Strong analytical skills with the ability to identify opportunities for improvement and develop practical solutions. - Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively across diverse teams and cultures. - Curiosity and Creativity: Interest in exploring new technologies, experimenting with innovative approaches, and driving continuous improvement. - Organization and Attention to Detail: Strong organizational skills and the ability to manage multiple priorities while maintaining quality and accuracy. - Self-Motivation: Ability to work independently while contributing positively within a team environment. - Commitment to our Mission: You have a demonstrated commitment to and alignment with the goals, mission, and vision of World Vision, embodying its values in all aspects of your work.