EMERGENCY MANAGEMENT OPERATIONS OFFICER 1* - 10062026-81625

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TENNESSEE EMERGENCY MANAGEMENT AGENCY (TEMA), DAVIDSON COUNTY

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time work in a public safety, call center or dispatch telecommunications related field.

OR

Experience equivalent to one year as an Emergency Management Operations Officer with the State of Tennessee.
 

The Emergency Management Operations Officer 1 assigned to the State Watchpoint (SWP) serves as an entry-level emergency management professional responsible for continuous monitoring, incident notification, and operational support for the State of Tennessee.

This position operates within TEMA's 24/7 State Watchpoint, ensuring statewide situational awareness and timely dissemination of critical information to TEMA leadership, state agencies, and local partners. The Ops Officer I is often the first point of contact for incident reporting and plays a key role in supporting Emergency Operations Center (SEOC) activations.

This position requires shift work, including nights, weekends, holidays, and extended hours during emergencies.

The Tennessee Department of Emergency Management Authority (TEMA) is dedicated to protecting Tennessee communities before, during, and after emergencies. Through preparedness, coordination, rapid response, and recovery, we work alongside local agencies, first responders, and residents to build a safer, stronger, and more resilient Tennessee.

Working for TEMA is more than a career it's an opportunity to serve the people of Tennessee when they need us most. Every role contributes to protecting communities, supporting those on the front lines, and helping Tennessee prepare for, respond to, and recover from emergencies. Join a team where your work has a meaningful impact across our state.

Serve Tennessee. Support your neighbors. Make a difference!

1.  Maintain continuous situational awareness of incidents, hazards, and emerging threats across Tennessee through monitoring systems, partner communications, and open-source information.
2.  Receive and process incident reports from local jurisdictions, state agencies, 911 centers, and other partners.
3.  Initiate and disseminate timely notifications to TEMA leadership, state agencies, and stakeholders in accordance with established protocols.
4.  Answer and manage Watchpoint phone lines, email inboxes, and alerting systems, ensuring accurate and professional communication.
5.  Create and maintain incident logs, notifications, and reports in WebEOC and other systems.
6.  Support the activation and operation of the State Emergency Operations Center (SEOC) by fulfilling assigned roles such as documentation, communications coordination, and information tracking.
7.  Assist in the development and distribution of situation reports, operational briefings, and status updates.
8.  Coordinate with local emergency management agencies, public safety partners, and state/federal stakeholders to verify and update incident information.
9.  Ensure compliance with TEMA standard operating procedures (SOPs), notification protocols, and the National Incident Management System (NIMS).
10.  Participate in training, exercises, and drills to maintain operational readiness.
11.  Maintain continuity of operations during shift transitions through accurate pass-down briefings.

Competencies

1. Customer Focus
2. Drives Results
3. Communicates Effectively
4. Situational Adaptability
5. Action Oriented

Knowledges

1. Information Technology
2. Public Safety and Security
3. Telecommunications
4. Law and Government
5. Communications and Media

Skills

1. Active Learning and Listening
2. Operations Analysis
3. Reading Comprehension
4. Service Orientation
5. Troubleshooting

Abilities

1. Auditory Attention
2. Selective Attention
3. Speech Clarity
4. Written Comprehension
5. Problem Sensitivity

1. Laptop
2. Multi-line Phones
3. Cell Phone
4. Web EOC
5. Radio