Richland County, South Carolina
Endpoint Technician I - 60019269
Job details
- Location
- Richland County, South Carolina
- Work type
- Onsite
- Compensation
- $53,142 - $70,000/yr
- Posted
- 3 weeks ago
- Apply on
- governmentjobs.com
About this role
About the Department
Endpoint Technician I
The Department of Administration's (Admin) Office of Technology and Information Services is the state’s central provider of IT services to state government agencies. We are growing and are now seeking an experienced Endpoint Technician I to join our team. This role is an integral part of our Endpoint Support team and will provide operational endpoint support and customer support services for Admin, support customers, and executive level agencies. This position exists to provide operational endpoint support and customer support services for the Department of Administration, support customers, and executive level agencies. Your ability to diagnose concerns, and provide proper escalation/resolution is a critical part of our overall mission. If you are customer service oriented and thrive in the efficiency IT brings to an organization, this position is for you!
This position is onsite in beautiful Columbia, South Carolina.
Responsibilities of the Endpoint Technician I:
- Perform the installation, configuration, maintenance, and troubleshooting for endpoints and ancillary devices and technologies. Provide end user support services and consultation for agency and customer agencies under support agreement. Perform software installation, configuration, and troubleshooting on endpoint and peripheral devices.
- Serve as a member of the Remote Support Team when applicable. Provide oversight and operational management for remotely supporting Service Desk and Endpoint Services Support tickets. Utilize remote support tools, and facilitate the coordination and escalation of support tickets with other teams as necessary while always providing excellent customer service. Provide end user support services and consultation for agency and customer agencies under support agreement. Perform software installation, configuration, and troubleshooting on endpoint and peripheral devices.
- Be on call and serve as support technician for the executive level staff and Department of Administration customers. Ensure executive staff technical issues are responded to and resolved in the most expedient and secure manner. Maintain confidentiality and discretion at all times.
- Expediently acknowledge and mitigate all security incidents involving all agency and support agreement endpoints. Provide the Security Operations Center all necessary response data and reports resulting from security incident response. Follow appropriate procedures in securing data and retention policies.
- Perform other duties as assigned. May serve on committees, boards, panels, teams, projects, or as a representative of the agency.
Position Duties
- A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, marketing, or processing of information in a data processing environment or related systems.
- An associate's or bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements:
- Experience implementing, managing and troubleshooting enterprise class solutions for endpoint management technologies.
- Knowledge and/or experience implementing secure configurations for Windows-based workstation.
- Knowledge of and experience working with state and federal compliance requirements.
- Ability to accurately document processes and procedures.
- Ability to create and perform training for support technicians.
- Compliance certification and trainings must be obtained and kept current.
- Position may require employee to work evenings and weekends.
- Position requires on-call shifts and call back.
- Position requires routine drivers duties.
- Position requires frequent stooping and/or bending.
- Position requires frequent lifting: 50lbs.
- Position requires up to date certifications.
- Position may be required to report to work during emergency situations.
- May be required to carry a mobile communications device and will be expected to respond within one hour from initial contact.
Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
Minimum Qualifications
- Experience in Active Directory, Group Policy, Citrix XenApp, IBM BigFix, VMware Horizon View are preferred.
- Endpoint related certifications (e.g. Citrix Certified Associate/Professional Virtualization, Comptia Network+, and Microsoft MCSA/MCSE) are desired.
Benefits
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
01
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.
- Yes
- No
02
Will you now or in the future require sponsorship from the Department of Administration for employment visa status?
- Yes
- No
03
Which of the following best describes your educational experience?
- A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, marketing, or processing of information in a data processing environment or related systems.
- At least an associates degree in a related field.
- At least a bachelor's degree or higher in a related field.
- None of the above.
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Administration Address 1200 Senate StreetColumbia, South Carolina, 29201 Phone803-737-4272
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