Endpoint Technician I
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Apply to Endpoint Technician I at State of South CarolinaJob details
- Location
- Lexington County, South Carolina
- Work type
- Onsite
- Compensation
- $52,100/yr
- Posted
- 3 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
Job Duties Include:
- Addressing end user tickets (service requests, trouble tickets) within 24 hours. This includes:
- prioritizing/sorting the ticket
- documenting communication and troubleshooting steps
- resolving the ticket or escalating ticket to appropriate team
- assuring assistance is provided in a satisfactory manner via follow-up communications with end user
- Engaging in all requests for service or support (phone, email, walk-ups, etc.)
- Providing training, assistance, and guidance to DNR staff in commonly used technologies, operating systems, and software applications as needed.
- Installing, configuring and deploying computer workstations, mobile devices and peripheral equipment including hardware, software and firmware for agency staff.
- Configuring systems to operational standards including user file transfer, applications software installation and testing, connecting systems to DNR network infrastructure, mapping appropriate network-based storage and printer/plotter output devices and validating proper operation.
- Performing preventive maintenance support on all agency computers and peripherals to prevent potential system failure.
- Ensuring software, drivers and operating systems are current and up to date on all devices.
- Verifying that all computers have PDQ and Bitdefender installed and are using the most current versions.
- Running virus scans and other diagnostic tools as needed.
- Conducting IT asset inventory maintenance.
- Ensuring adherence with IT asset inventory policies for deployment, transfer, turn-in, and disposal.
- Ensuring adherence to CJIS and PCI compliance when managing IT asset inventory.
- Supporting mobile device deployments using the agency's MDM, ensuring all devices meet required standards.
- Maintaining accurate records of active accounts across all cellular service providers and active agency users.
- On-Call rotation (one week).
Position Duties
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment of related systems. A degree in related field may be substituted for the required experience on a year for year basis.
Minimum Qualifications
A high school diploma and at least one (1) year of help desk/IT customer support experience. Ability to participate in frequent travel to multiple DNR locations using agency provided vehicle. Strong customer service abilities and clear written and verbal communication skills, along with the ability to explain technical concepts in a way that non-technical users can easily understand. Ability to work effectively in a fast-paced, complex, and dynamic environment, prioritizing tasks and resolving issues quickly. Ability to participate in some overnight travel. Ability to perform multiple tasks simultaneously without constant supervision. Ability to lift heavy objects, work in tight spaces and work with small and delicate computer components.
Other Qualifications
This position requires participation in an on-call rotation, and occasional evening or weekend availability may be necessary during emergency situations.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- Yes
- No
- Yes
- No
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Natural Resources Address 260 D Epting LaneWest Columbia, South Carolina, 29172 Phone803-734-4400