Endpoint Technician I
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Apply to Endpoint Technician I at State of South CarolinaJob details
- Location
- Richland County or Columbia
- Work type
- Onsite
- Compensation
- $52,100 - $61,000/yr
- Clearance
- Other
- Posted
- 1 week ago
- Apply on
- governmentjobs.com
About this role
About the Department
About SLED
The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.
At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels. From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.
We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.
Learn more about why you should join our team at www.sled.sc.gov.
General Responsibility
Provide customer support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement. Diagnose and repair moderately complex to complex problems in response to customer reported incidents.
Specific Duties
- Perform the installation, configuration, upgrade and support of PC desktops, laptops, tablets, printers, scanners, and other equipment at all SLED offices.
- Assist Agency users with software and data related issues. Produce and maintain all documentation as required for designated equipment and IT procedures.
- Work with other IT teams as needed to ensure that security and configuration standards are followed. Adhere to access standards and policies set by server, network, and security teams when installing and configuring equipment or software.
- Assist with providing training to SLED personnel on the desktop computers and SLED software applications.
Position Duties
- A high school diploma
- Must have a minimum of three (3) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for required experience on a year-for-year basis.
- Thorough knowledge of personal computer techniques, procedures and software configuration.
- Must be able to make decisions, think logically, create thorough documentation, and be able to effectively coordinate with other departments and vendors.
- This position requires the ability to lift items up to 50(lbs) pounds.
- Must posses a valid driver's license.
Other Qualifications
South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
SLED offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.
Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- High School Diploma or equivalent
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency State Law Enforcement Division (SLED) Address 4400 Broad River RoadColumbia, South Carolina, 29210 Phone803-896-7199