Energy Services - Operations Manager

Energy Services - Operations Manager A well-established local company specializing in HVAC, plumbing, electrical, and energy delivery services is seeking an experienced Operations Manager to oversee its Southshore-area operations. Position Overview The Operations Manager will have overall responsibility for the performance and day-to-day operations of the Southshore locations. This position provides leadership across multiple departments while maintaining accountability for profitability, growth, safety, customer satisfaction, and operational performance . The ideal candidate will be a hands-on leader who can develop teams, improve processes, identify opportunities for growth, and ensure the locations operate efficiently while delivering an exceptional customer experience. Benefits Medical insurance with company contributions for individual and family coverage FSA and HSA options Dental and vision insurance Basic life and AD&D insurance Long-term disability coverage 401(k) retirement plan with company match 80 hours of accrued vacation 40 hours of sick leave 9 paid holidays, including floating holidays Employee Assistance Program Group-rate voluntary insurance programs, including disability, accident, life, cancer, critical illness, hospital confinement, and supplemental dental coverage Position: Energy Services - Operations Manager Compensation: $90,000-$110,000 per year Pay Type: Salary Location: Southshore MA Key Performance Areas: Success in this role will be measured by the ability to: Deliver outstanding customer service across HVAC, electrical, plumbing, and fuel delivery operations Identify and capitalize on opportunities to increase sales and support company marketing initiatives Apply industry knowledge and business experience to effectively plan and manage operations Build a strong management team through ongoing mentoring, coaching, and professional development Improve operational efficiency while maintaining a strong focus on profitability and service quality Primary Responsibilities: Direct and oversee service, delivery, office, and sales operations Assist with recruiting, interviewing, hiring, onboarding, and employee performance management Provide regular coaching, feedback, and performance evaluations to department managers Promote a strong safety culture and ensure compliance with PPE requirements, equipment handling, hazardous materials procedures, and other workplace safety standards Establish and maintain daily operating procedures that clearly define expectations and responsibilities Organize and lead regular department meetings and safety meetings Ensure company policies and applicable local, state, and federal regulations, licensing requirements, and industry codes are followed Review productivity and performance reports to identify opportunities for improved efficiency and employee performance Manage inventory levels and implement procedures to maintain accurate inventory records Establish appropriate pricing and margins while maintaining financial responsibility and competitiveness Partner with the Executive Team to develop annual budgets, operating plans, and departmental objectives Track, analyze, and provide information related to company Key Performance Indicators (KPIs) Maintain accountability for location-level profit and loss performance, EBITDA, safety, and overall business growth QualificationsSkills: Bachelor's degree or equivalent professional experience required; experience in the HVAC, plumbing, electrical, fuel, or energy industry is strongly preferred Proficiency with Microsoft Office; experience using customized business or operational software is a plus Proven ability to collaborate effectively with employees and leadership at all levels High level of professionalism, integrity, and discretion Excellent verbal and written communication skills Strong organizational, analytical, and problem-solving abilities Valid driver's license with a clean driving record