Freshworks
San Mateo, California
Escalation Manager
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Apply to Escalation Manager at FreshworksJob details
- Location
- San Mateo, California
- Work type
- Hybrid
- Compensation
- $115,940 - $143,220/yr
- Posted
- Jul 28, 2026
- Apply on
- jobs.smartrecruiters.com
About this role
6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
What you'll do at Freshworks:
- owning escalations
- leading calls
- driving improvements
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