ESS Technician Assistant

NASA’s Langley Research Center relies on advanced security technologies to protect its people, facilities, research, and mission-critical assets. As an Electronic Security Systems (ESS) Technician Assistant, you'll play a key role in maintaining and supporting the electronic security infrastructure that safeguards one of the nation's premier research facilities. 

This position is ideal for a hands-on security technology professional who enjoys troubleshooting complex systems, solving technical challenges, and working with cutting-edge access control, video surveillance, and intrusion detection technologies. You'll work alongside security, facilities, and IT professionals to ensure critical security systems remain operational, compliant, and mission-ready.

• Install, maintain, troubleshoot, and repair electronic security systems across the facility. 
• Support and maintain access control, intrusion detection, alarm monitoring, and CCTV/video surveillance systems. 
• Perform preventative maintenance, inspections, testing, and system upgrades to ensure optimal performance and reliability. 
• Diagnose hardware, software, network, and communications issues affecting security systems and equipment. 
• Monitor system performance and identify opportunities for improvement, modernization, and increased operational efficiency. 
• Respond to service requests, system outages, alarms, and technical incidents in a timely manner. 
• Provide technical support and guidance to security personnel, program stakeholders, and facility customers. 
• Maintain accurate system documentation, maintenance records, and service reports. 
• Coordinate with vendors, manufacturers, and internal teams during installations, repairs, and system enhancements. 
• Assist with security technology projects, system expansions, and infrastructure upgrades. 
• Ensure compliance with applicable security requirements, standards, and operational procedures. 
• Other duties as assigned

Minimum Qualifications:

• Active Top Secret Security Clearance. 
• High school diploma or GED. 
• Experience installing, maintaining, troubleshooting, and repairing electronic security systems and related technologies. 
• Industry-recognized technical certifications relevant to electronic security systems, access control, video surveillance, networking, or telecommunications. 
• Knowledge of electronic hardware, circuit boards, processors, computer systems, and related security technologies. 
• Experience supporting telecommunications, network communications, and integrated security platforms
• Successfully pass background and drug screening

Preferred Qualifications:

• Experience supporting security operations within federal, military, aerospace, defense, or other high-security environments. 
• Familiarity with integrated security ecosystems that include access control, video management, and intrusion detection systems. 
• Working knowledge of IP-based security technologies, networks, and system integrations. 
• Experience with security system testing, commissioning, and lifecycle maintenance. 
• Technical training or certifications in electronics, networking, physical security systems, or related disciplines. 

Knowledge, Skills and Abilities:

• Strong troubleshooting and diagnostic skills with the ability to identify and resolve complex technical issues. 
• Knowledge of electronic security technologies, including access control, CCTV, intrusion detection, and alarm systems. 
• Ability to read and interpret technical manuals, wiring diagrams, specifications, and system documentation. 
• Strong customer service and communication skills. 
• Proficiency with Microsoft Office applications and computerized maintenance systems. 
• Ability to prioritize multiple tasks and respond effectively in a dynamic operational environment. 
• Strong attention to detail and commitment to quality workmanship. 
• Ability to work independently while collaborating effectively with cross-functional teams