Executive Director, Highlander Union Building

Position Information

Reporting to the Assistant Vice Chancellor for Student Engagement, the Executive Director of the Highlander Union Building is responsible for the management of the Highlander Union Building, a 150,000 square foot facility that includes retail, dining, offices, outdoor locations and event spaces managed in association with a student-led governing board that serves in an advisory capacity. This position is also responsible for the maintenance and custodial needs of Costo Hall and the event management needs of the Student Success Center. The Executive Director will lead a team responsible for facilities management, event scheduling, programming (including late night events), major events, student free speech response and campus-wide activities. As part of their duties, the Executive Director will be responsible for capital planning projects, financial operations, development of policies and procedures, assessment of services, annual reporting and student engagement. This position functions with a large amount of autonomy and is expected to lead initiatives to increase student engagement, including collaboration with the Student Recreation Center to align management and administrative functions with best practices. The incumbent is a crucial part of the student engagement experience at UCR and is a key collaborator across campus.

The salary range for this position is $130,500.00 - $256,100.00 annually. However, the expected pay scale for this position is up to $155,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Key Responsibilities

• 35% — Manages, plans and administers administrative operations and/or general operations of a school, OR college, OR a large interdisciplinary department within a school OR a large or multiple-department, non-academic unit.

  Oversees daily operations of the Highlander Union Building (160,000 sq ft. of indoor and outdoor space) and Costo Hall, including facilities, programming, policy, financial oversight and major capital projects. Services include HUB Programs (Day/Evening programs), HUB Operations (Information Desk Staffing, game rentals) Facilities (conference rooms, green space, maintenance), Scheduling (All events managed by HUB, event policy application, major events) and similar operations. Serves as main point of contact for building emergencies, coordinating efforts across appropriate campus departments as needed. Demonstratable understanding of student development theories and their application towards building a welcoming environment for all students. Includes serving as advisor to the Highlander Union Building Governing Board, coordinating meeting times and meetings with senior student leaders.

• 20% — Serves as key administrative officer for unit's functional programs, oversees analysis and policy development for issues and processes. Develops, modifies, and executes organization policies which affect immediate operation(s).

  Develop strategic vision and implementation strategy for student union management best practices in the areas of IT, Facilities, HR and financial management. Responsible for strategic planning that addresses these areas and outlines financial plan to achieve goals. Engages in the development of entrepreneurial opportunities for the Highlander Union Building. Makes leadership decisions with regards to programs and facilities, with an emphasis on managing high profile events in the area.

• 10% — Administrative services typically include all or most of the following functions: IT, facilities, student services, laboratories, contracts and grants, budgetary financial management, recharge administration and/or human resources.

  Oversees an average annual budget of $8 million in revenue from referendum and event fees. Understands and appropriately applies best practices, UC/UCR policies to student union operations. Maintains work order system for Costo Hall and HUB, develops building custodial/maintenance policy in alignment with APPA best practices. Oversees strategic planning for facilities/maintenance of the HUB and Costo Hall, including deferred maintenance strategies and operations.

• 10% — Responsible for the management of major capital planning on behalf of the HUB and Costo Hall, providing expert level consultation on renovation, modification and expansion projects. Provides financial analysis, best practices, comparative analysis and communication plan regarding all projects associated with the HUB
• 5% — Maintains integrity of an organizational department through management and oversight of staff.

  Directly supervises five professional staff members and indirectly responsible for over 60 paraprofessional student employees (HUB Managers, HUB Programmers and Service Associates). Career staff includes Exempt, non-exempt and Collective Bargaining Unit employees. Active participant in professional associations, system-wide committees and cultivates professional development opportunities for staff.

• 5% — Makes decisions on administrative or operational matters and ensures achievement of objectives (operational and budget processes, academic and/or staff FTE, finance, human resources, IT and space planning) that have department-wide impact.

  Provides annual updates on departmental objectives and goals, collaborates with HUB Governing Board on initiatives and serves as advisor to the Board. Reviews and approves major events taking place in HUB managed facilities, appropriately evaluates student events for safety and risk issues, collaborates with appropriate major event campus partners and communicates updates with senior leadership in a timely manner. Leads assessment initiatives and supports staff in their assessment efforts

• 5% — Interacts with higher-level management on controversial situations, customer negotiations, and/or influencing and persuading others. Formulates policies and guidelines to carry out the department's mission for faculty and students.

  Operates with a high level of political acumen to recognize challenges and appropriately respond to issues. Regular interactions with senior leadership and university cabinet members. Supports management of free speech activities surrounding HUB complex, including the belltower.

• 5% — Collaborate and maintain active engagement with campus service providers (Dining, Basic Needs and others) that operate programs and services within the Student Union. Provide direct customer service support and meet regularly to ensure alignment with expectations of service
• 5% — Other duties as necessary.

Experience

• 8 - 13 years of related experience. — Required
• Previous supervisory/managerial experience. — Preferred
• Understanding of student development theory and application to student engagement — Preferred
• Experience working with multiple constituencies, including service providers, senior leadership, students and community — Preferred
• Relevant experience associated with managing facilities or programs associated with similar student-focused facilities in a university environment — Preferred
• Knowledge of best practices and industry standards associated with facilities management — Preferred

Education

• Bachelor's degree in related area and/or equivalent experience/training. — Required
• Master's degree in related area and/or equivalent experience/training — Preferred

Minimum Requirements

Excellent project management skills, including the capability of managing capital projects. Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service. Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques. Very strong ability to quickly evaluate complex issues and identify multiple options for resolution. Excellent ability to establish metrics for department and employee goals. Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.

Preferred Qualifications

Thorough knowledge of common organization-specific and other computer application programs. Excellent ability to manage student fees, including coordinating with student-led governing board, transparency and thoughtful engagement with broader student community High level of political acumen and understanding of how to navigate complex institutional environments Knowledgeable regarding best practices in facilities management, including deferred maintenance, renovations and expansion Understanding of student developmental theory, including engagement models and student development Strong ability to understand and utilize policies/procedures when evaluating events and other issues Ability to work in a fast paced environment and respond quickly to emerging needs

Knowledge, Skills and Abilities

• Excellent ability to establish metrics for department and employee goals. — Required
• Excellent project management skills, including the capability of managing capital projects. — Required
• Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques. — Required
• Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll. — Required
• Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service. — Required
• Very strong ability to quickly evaluate complex issues and identify multiple options for resolution. — Required
• Thorough knowledge of common organization-specific and other computer application programs. — Preferred
• Understanding of student developmental theory, including engagement models and student development — Preferred
• Ability to work in a fast paced environment and respond quickly to emerging needs — Preferred
• Excellent ability to manage student fees, including coordinating with student-led governing board, transparency and thoughtful engagement with broader student community — Preferred
• Strong ability to understand and utilize policies/procedures when evaluating events and other issues — Preferred
• High level of political acumen and understanding of how to navigate complex institutional environments — Preferred
• Knowledgeable regarding best practices in facilities management, including deferred maintenance, renovations and expansion — Preferred

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Physical Requirements

• Bend — Occasionally
• Sit — Constantly
• Squat — Occasionally
• Stand — Frequently
• Crawl — N/A
• Walk — Frequently
• Climb — N/A

Mental Requirements

• Read/Comprehend — Constantly
• Write — Constantly
• Perform Calculations — Occasionally
• Communicate Orally — Constantly
• Reason & Analyze — Constantly

Environmental Requirements

• Is exposed to excessive noise — No
• Is around moving machinery — No
• Is exposed to marked changes in temperature and/or humidity — No
• Drives motorized equipment — No
• Works in confined quarters — No
• Dust — No
• Fumes — No

Special Conditions

• Required