Facilities Triage Operations Data Analyst 1 (Business Data Analyst 1)

Oregon Health & Science University is hiring a Facilities Triage Operations Data Analyst 1 to support daily operations of its Facilities Triage Center. The role manages facilities work order data and workflows, provides customer service, and supports reporting, analysis, and process improvement.

What you'll do:

• The Facilities Triage Operations Data Analyst 1 supports the daily operations of the Facilities Triage Center within the Facilities Business Office. Serving as a central point of coordination between customers, Facilities technicians, supervisors, and operational teams, this position helps ensure facilities service requests are accurately documented, appropriately routed, monitored, and supported from initial intake through completion
• The position performs detailed data entry, work order management, customer service, reporting, data analysis, process improvement, and project support functions
• Responsibilities include gathering, entering, compiling, coding, classifying, validating, and analyzing incoming and outgoing facilities work order data across multiple systems
• The position monitors electronic work queues and workbenches, reviews service requests for completeness and accuracy, organizes and routes workflow to appropriate Facilities teams, and assists customers in identifying the appropriate service or next step for their facilities-related needs
• A significant component of the role involves providing high-volume, advanced customer service in a fast-paced operational environment
• The position communicates with customers through telephone, email, electronic service requests, and in-person interactions; gathers information necessary to accurately document facilities concerns; responds to questions regarding work orders and service processes; researches issues; provides status information; and coordinates with Facilities departments to support timely resolution
• The position must communicate clearly and professionally while managing multiple requests and changing operational priorities
• Other duties as assigned

What they're looking for:

• Bachelor's degree in a business field and 6 months of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR
• Associates degree in a business field plus two years of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR
• Four years of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR
• An equivalent combination of education, training and/or experience
• Experience compiling, analyzing, and interpreting data; developing reports and written analysis; and using spreadsheets, databases, and reporting tools
• Ability to resolve advanced customer service issues
• Excellent verbal and written communication skills
• Experience and knowledge of working with a diverse group of people with conflicting and urgent needs and ability to maintain a harmonious working relationship campus wide
• Ability to operate multi-line phones and a two-way radio system
• Advanced skill level with MS Office Suite (Word, Excel, Outlook), Oracle, Project time entry, Data Warehouse/Discoverer
• Basic knowledge of maintenance requirements on structural, electrical, mechanical, plumbing, elevator, sheet metal, and grounds systems
• Experience supporting facilities, operations, or maintenance functions

Benefits:

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.