Fall 2026/Spring 2027 - DT Operational Resilience Analyst Intern - 90413069

Amtrak connects businesses and communities across the United States through its passenger railroad services. The DT Operational Resilience Analyst Intern supports Post-Incident Analysis, Incident Management, Problem Management, and Operational Resilience activities by coordinating reviews, documenting incident information, tracking corrective actions, and contributing to service reliability and process improvement.

What you'll do:

• Assist in coordinating Post-Incident Analysis (PIA) activities for major and high-impact incidents
• Document incident timelines, business impacts, contributing factors, and lessons learned
• Support the collection and validation of data required for Root Cause Analysis (RCA) reviews
• Track corrective and preventive action items and monitor progress toward completion
• Maintain PIA records, documentation repositories, dashboards, and reporting materials

What they're looking for:

• Must be actively pursuing a degree at an accredited educational institution
• Must be actively pursuing a degree in Information Systems, Information Technology, Computer Science, Cybersecurity, Business Analytics, Industrial Engineering, and Systems Engineering
• Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum
• Must have a cumulative GPA of 2.8 or higher
• Basic understanding of IT infrastructure, applications, networks, and enterprise technology environments
• Strong analytical and critical-thinking skills with the ability to investigate problems and identify patterns
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Ability to collect, analyze, and document information from multiple stakeholders
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Benefits:

• Paid internships include Amtrak rail pass privileges as a part of the experience
• One (1) PTO day per academic year