Fertility Patient Navigator Fertility Center PRN

A Brief Overview

The Fertility Center Navigator is a key member of the care team who partners with physicians, nurses, and financial staff to provide a seamless, supportive patient experience. This non-clinical role bridges the clinical and financial aspects of fertility care, ensuring patients are prepared both medically and financially for their journey. Acting as a patient concierge, the Navigator guides individuals and couples from their first point of contact through their initial consultation all the way through to graduation. The goal is to help patients understand their benefits, financial responsibilities, and care pathway.

What You Will Do

• Patient Concierge & Care Navigation
  • Serve as the dedicated care team liaison for patients prior to their first appointment, representing the physician’s team.
  • Conduct outreach and engagement calls to prospective patients to provide education, answer questions, and encourage scheduling.
  • Responsible for scheduling follow up visits, and procedures (preferably same day as initial visit).
  • Guide patients through registration, medical records transfer, and completion of required forms/consents.
  • Educate patients on what to expect during their first visit with the physician and the clinical team.
  • Communicate with patients in a compassionate and professional manner to reduce stress and promote trust.
• Financial Counseling & Insurance Coordination
  • Verify fertility-specific insurance benefits and eligibility before the patient’s first appointment.
  • Provide clear explanations of financial responsibilities, including co-pays, deductibles, and out-of-pocket costs.
  • Present available self-pay packages, financing options, and fertility grant resources when applicable.
  • Coordinate with billing and financial counselors to ensure patients receive accurate and consistent cost information.
  • Track benefit usage and proactively update both patients and the care team regarding financial considerations that may affect treatment planning.
• Collaboration with the Care Team
  • Act as a bridge between patients, physicians, nurses, and the financial team to ensure coordinated care delivery.
  • Share verified insurance and financial details with the physician and nursing staff so treatment planning aligns with patient coverage.
  • Document all patient interactions and financial details in the electronic health record (EHR) for full care team visibility.
  • Support physicians by ensuring patients arrive to their first visit informed, financially prepared, and ready to focus on care decisions.
  • Identify and escalate patient concerns that require physician or nurse involvement.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

%3Cb%3EEducation%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EAssociate%27s Degree In healthcare administration, business, or other related field preferred (Preferred) or %3C/li%3E%3Cli%3EBachelor%27s Degree In healthcare administration, business, or other related field preferred (Preferred) %3C/li%3E%3C/ul%3E%3Cb%3EWork Experience%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E2+ years Experience in fertility, women’s health, or specialty medical practices highly desirable. (Preferred) %3C/li%3E%3C/ul%3E%3Cb%3EKnowledge, Skills, %26amp; Abilities%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E Knowledge of insurance verification and patient financial counseling. (Required proficiency) %3C/li%3E%3Cli%3E Strong communication skills with the ability to engage with patients in sensitive and emotional conversations. (Required proficiency) %3C/li%3E%3Cli%3E Proven ability to work as part of an interdisciplinary care team. (Required proficiency) %3C/li%3E%3Cli%3E Proficiency with EHR systems (Epic experience preferred). (Preferred proficiency) %3C/li%3E%3C/ul%3E%3Cb%3EPhysical Demands%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EStanding Occasionally %3C/li%3E%3Cli%3EWalking Occasionally %3C/li%3E%3Cli%3ESitting Constantly %3C/li%3E%3Cli%3ELifting Rarely up to 20 lbs %3C/li%3E%3Cli%3ECarrying Rarely up to 20 lbs %3C/li%3E%3Cli%3EPushing Rarely up to 20 lbs %3C/li%3E%3Cli%3EPulling Rarely up to 20 lbs %3C/li%3E%3Cli%3EClimbing Rarely up to 20 lbs %3C/li%3E%3Cli%3EBalancing Rarely %3C/li%3E%3Cli%3EStooping Rarely %3C/li%3E%3Cli%3EKneeling Rarely %3C/li%3E%3Cli%3ECrouching Rarely %3C/li%3E%3Cli%3ECrawling Rarely %3C/li%3E%3Cli%3EReaching Rarely %3C/li%3E%3Cli%3EHandling Occasionally %3C/li%3E%3Cli%3EGrasping Occasionally %3C/li%3E%3Cli%3EFeeling Rarely %3C/li%3E%3Cli%3ETalking Constantly %3C/li%3E%3Cli%3EHearing Constantly %3C/li%3E%3Cli%3ERepetitive Motions Frequently %3C/li%3E%3Cli%3EEye/Hand/Foot Coordination Frequently %3C/li%3E%3C/ul%3E%3Cb%3ETravel Requirements%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E10% %3C/li%3E%3C/ul%3E

Job Details
Primary Location: United States-Ohio-Beachwood
Work Locations: 1000 Auburn Drive, Beachwood, 44122
Job: Technician / Patient Care
Organization: MacDonald_Womens_Hospital
Schedule: Per Diem
Employee Status: PRN
Shift: Days
Job Type: Standard
Job Level: Entry Level
Travel: No
Remote Work: No
Job Posting: Sep 15, 2026, 10:14:38 AM