Field Application Engineer

Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join their California team as the primary point of contact for technical customer support. In this role, you will engage with customers to resolve technical issues and serve as a liaison between customers and the engineering team.

What you'll do:

• Serve as first point of contact for technical support inquiries via phone, email, and onsite visits
• Triage, debug, and resolve hardware, software, and electrical issues reported by customers
• Travel onsite to customer locations to diagnose and resolve field issues on data loggers and networking tools
• Act as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teams
• Communicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costs
• Support commissioning and integration of customer test environments
• Demonstrate data logger features, tools, and Vehicle Spy functionality to customers
• Assist with proof-of-concept implementations for key customers
• Provide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive Ethernet
• Help maintain and troubleshoot against requirements specifications for Intrepid data loggers
• Document customer issues, resolutions, and field failure trends
• Support upgrades and product recommendations for existing customers

What they're looking for:

• Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field
• 1–3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred)
• Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive Ethernet
• Familiarity with MATLAB, Python, and/or C++
• Comfortable troubleshooting hardware, software, and electrical issues independently
• Strong customer-facing communication skills — phone, email, and in-person
• Willingness to travel onsite to customer locations as needed (California-based, with regional travel)
• Ability to work cross-functionally with engineering, quality, and manufacturing teams
• Experience with tools like Vehicle Spy, CANalyzer, or similar diagnostic/logging tools is a plus