Field Services Analyst

• Comprehensive benefits include medical, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts. 

Schedule: 12-hour shifts that rotate weekly (holidays required; on-call support required, as needed). 

Location: Huntersville Medical Center.

• Respond to and resolve service requests and incidents.
• Install, configure, and support end-user devices, peripherals, and software.
• Support hardware refresh and facility technology deployment projects.
• Perform root cause analysis and provide technical documentation when appropriate.
• Collaborate with Analyst II and Supervisor for escalations and complex issues.
• Provide basic technical training to end users and maintain accurate asset tracking and documentation.
• Participate in proactive support activities such as rounding in clinical and business spaces.
• Make hardware acquisition recommendations including helping users assess needs and provide any necessary quotes and purchasing guidance.
• Assist with the planning and acquisition of new and existing facilities concerning computing devices, monitors, and peripherals such as printers, scanners and related hardware.
• Maintain current knowledge of hardware, software and network technology and recommend modifications as necessary; and perform other duties of a similar nature as required.
• Maintain standard production levels and demonstrate professional competencies according to departmental policies and procedures.
• Assist in process and procedure enhancement and development. Comply with organization and department policies and procedures. 
• All other duties as assigned.

Required:

• High School Diploma or GED.
• Must have reliable transportation
• Strong organization skills.
• Ability to work under general supervision.
• Ability to work accurately in high-pressure situations.
• Ability to communicate both verbally and in writing with users of varying levels of education and experience.
• Must stay current with advances in computing technology.
• Manual dexterity to use computer keyboards.
• Ability to travel between campus buildings and to remote facilities as needed
• Ability to handle on-call responsibilities as directed
• An affinity for providing exceptional customer service and continuous improvement.
• Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.

Preferred:

• CompTIA A+, preferred
• CompTIA Network+, Microsoft Certifications, preferred
• 4 Year/bachelor’s degree, preferred.
• 2 to 5 years of IT technical experience is preferred.
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry objects weighing up to 40 pounds.