Financial Analysis & Strategy Analyst

Zendesk, Inc. is hiring a Financial Analyst to support GTM Finance & Strategy, partnering with Customer Experience and cross-functional teams on financial planning, analysis, and strategic decision-making. The role manages forecasting and close processes, develops financial insights and reports, and supports business process improvements.

What you'll do:

• Partner with CX and cross-functional teams to advise on strategy, monitor costs, and communicate critical financial developments
• Use financial modeling and innovative analytics to enhance understanding of Zendesk’s Customer Success organization and identify opportunities to increase value
• Manage headcount forecasting processes for CX cost centers, ensuring accuracy, reconciliation, and timely updates through collaboration with business partners
• Facilitate decision-making by preparing clear financial summaries and delivering insights through impactful presentations
• Perform month-end financial close, forecasting, and prepare management reports related to financial results
• Serve as a Finance & Strategy point of contact and approver for purchase and hiring requisition processes
• Drive process improvements and support ad hoc financial analyses aligned with evolving business priorities

What they're looking for:

• Strong financial modeling skills with advanced proficiency in MS Excel and Google Workspace (Sheets, Slides)
• Excellent time management and prioritization skills; able to work independently and collaboratively
• Proactive ownership of tasks with the ability to follow through end-to-end, raising relevant questions or seeking guidance when needed
• Demonstrated critical thinking and problem-solving abilities with close attention to detail
• Effective communicator comfortable presenting complex information to various audiences, including executives
• High emotional intelligence with proven success partnering across matrixed organizations
• Bachelor's degree in Economics, Business, Finance, Accounting, or a related field
• Minimum of 1 years of relevant professional experience in finance or related disciplines
• Experience with financial planning software (Adaptive preferred)
• Familiarity with SQL or other data analysis tools

Benefits:

• This position may also be eligible for bonus, benefits, or related incentives.
• Hybrid work: flexibility to work remotely for part of the week; must attend the local office for part of the week, with the specific in-office schedule to be determined by the hiring manager.