Financial Counselor - LBJ

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Financial Counselor performs the quality control function for Observation, Inpatient, and Outpatient Surgery accounts ensuring all pertinent information is available and accurately documented for timely and efficient billing. These activities include accurate validation of patient demographics, insurance verification, and determining all sources of funding available to the patient. Collect co-pays/deductibles and resolve outstanding financial issues for all patients prior to discharge. Screens patients to identify third party liability and will assist patients with completing related applications. Ensures all third party applications are routed to the appropriate location. Conducts thorough evaluation of documents required for Medicaid, Harris Health FAP, Crime Victims and assists with all qualified Medicaid applications.

Minimum Qualifications
Education/Specialized Training/Licensure: High School Diploma, or GED; Associates degree or 2 years of college preferred

Work Experience (Years and Area): Minimum 3 years of progressive customer service experience or 2 years of hospital patient accounting experience as a financial counselor, collector, registrar, or customer service related capacity preferred.

Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation, medifax, photocopier, FSS system

Special Requirements
Communication Skills:  Above Average Verbal (Heavy Public Contract),  Bilingual Skills   Preferred, Writing /Composing  (Correspondence /Reports)

Other Skills:   Analytical, Mathematics,  P.C., MS Word,  MS Excel    

Work Schedule:   Weekends,  Flexible   

Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills.  Must be able to interact successfully in a culturally diverse environment. Ability to communicate effectively with patients, physicians, family member, and co-workers.  Must be able to effectively multi-task. 

Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems.

Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs.  Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability.  Applicants may request any reasonable accommodation(s) to participate in the application process.

Clerical and Administrative Support