FLEX Business Support Analyst, Resiliency & Recoverability

Marriott International is a global hotel company. The FLEX Business Support Analyst, Resiliency & Recoverability supports the enterprise resiliency and recoverability program through analysis, assessments, reporting, recovery testing, governance, stakeholder coordination, and continuous improvement activities.

What you'll do:

• Participates in activities that support the assessment of application, infrastructure, and technology service recoverability through information gathering, documentation, analysis, and stakeholder coordination
• Analyzes information related to recovery readiness, recovery capabilities, dependencies, risks, and improvement opportunities
• Supports resiliency assessments, readiness reviews, recoverability evaluations and associated documentation and reporting activities
• Contributes analysis and recommendations that improve operational resilience and recoverability
• Supports planning, coordination, documentation, and execution activities associated with recovery exercises, tabletop exercises, simulations, and recovery validation events
• Assists with documenting outcomes, observations, risks, lessons learned, and improvement opportunities
• Supports follow-up activities associated with testing, assessments, and remediation efforts
• Participates in initiatives designed to improve recovery preparedness and testing effectiveness
• Maintains exercise artifacts, action-item tracking, schedules, meeting documentation, and follow-up activities associated with testing and assessment programs
• Develops and maintains reporting, dashboards, metrics, program analytics, and stakeholder reporting materials
• Supports preparation of governance materials, readouts, executive summaries, and stakeholder communications
• Analyzes program data to identify trends, risks, and opportunities for improvement

What they're looking for:

• Bachelor's degree or equivalent relevant experience/certification
• Up to 3 years' experience supporting technology initiatives, projects, operational processes, governance activities, reporting functions, or analytical activities within an IT environment operations environment
• Strong analytical, organizational, and critical thinking skills
• Ability to gather, analyze, and interpret information from multiple sources and stakeholders
• Strong written and verbal communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications including Excel, PowerPoint, Teams, and SharePoint
• Experience working with technology, operational resilience, business continuity, service management, technology risk, governance or related business and technology functions
• Experience with Power BI, JIRA, Confluence, ServiceNow or similar collaboration and reporting tools
• Familiarity with Agile, Scrum, ITIL, or project management practices
• Experience analyzing data, developing reports, dashboards, or presentations
• Exposure to disaster recovery, business continuity, operational resilience, incident management, or technology governance concepts

Benefits:

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical coverage, dental coverage, vision coverage, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
• For Washington applicants: accrued paid sick leave, 0.0384 PTO balance for every hour worked, and eligibility to receive a minimum of 9 holidays annually
• Hybrid work environment for headquarters-based candidates within commuting distance to Bethesda, MD; candidates outside commuting distance will be considered for remote positions