Food & Beverage Specialty Beverage - PT/FT, Walt Disney World

Food & Beverage Specialty Beverage Cast Members are passionate about crafting a magnificent and enjoyable dining experience by ensuring the highest standard of Guest Service. Cast Members work at indoor counter service locations serving an assortment of food and hot and cold beverages, including Starbucks® espresso and specialty beverages. As a Specialty Beverage Cast Member, you will engage in taking orders, cash handling, food preparation, stocking condiments, and keeping the work location clean.

Responsibilities:

• Greet and assist Guests by accurately taking orders for coffee, lattes, blended and specialty beverages, and food items
• Work as part of a team to meet target goals during your shift
• Provide quality beverages; whole bean beverages, and food products for all customers by following all recipe and presentation standards
• Actively listen to Guests to ensure orders are understood and prepared accurately
• Interpret Guest preferences and customizations, translate orders into Starbucks for terminology, prepare items to specification, and clearly announce complete orders
• Learn, retain, and consistently apply beverage recipes, preparation standards, and cup codes
• Describe menu items and ingredients and respond appropriately to special requests and food allergy questions
• Operate a multi‑screen point‑of‑sale system, including touch‑screen order entry, accepting multiple forms of payment, and accurately handling cash and change
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
• Stock supplies and merchandise, including lifting and moving items as required
• Remove trash and recycling and replace liners as needed
• Remain adaptable and perform a variety of tasks throughout each shift to support daily operations and Guest satisfaction
• Maintain food safety standards
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Prolonged standing and walking to various areas, including climbing several flights of stairs
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.)
• Cast members may be required to handle cleaning chemicals and supplies

Basic Qualifications:

• Must be at least 18 years of age
• Strong written, verbal, and interpersonal communication skills
• Demonstrate good judgment and decision-making skills
• Comfortable operating mobile devices and other computer systems
• Physical roles include lifting, pushing, pulling, bending twisting, standing, climbing, walking, and kneeling
• Observational skills to proactively identify Guest needs
• Part-Time roles require full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Preferred Qualifications:

• Prior knowledge of mainstream coffee house-type locations and preparation of hot and cold beverages
• Bilingual preferred
• Ability to be proactive, resourceful, and flexible, in addition to being a self-starter who naturally takes the initiative
• Passion for Guest service
• Previous cashier experience
• Previous quick service or related restaurant-proven experience

Additional Information:

At Walt Disney World, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: WDWCasting, WDW Casting WDW Hourly

The pay rate for this role in Florida is $20.30 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.