FOOD SERVICE WORKER (BARISTA) A02 (FLEX) STARBUCKS

Performs tasks with several steps or sequences of tasks such as: setting up food service counters, and side service stands with hot and cold food and beverages, including desserts and
condiments. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales. Provides quality beverages, such as espresso drinks, Coffee of the Week, Whole Bean and food products consistent with established recipe and presentation standards. Uses suggestive selling techniques to sell associated products. Serves food and beverages. Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing. Serves food, pastries and beverages in standard portions by placing uniform amounts in small dishes, cups or glasses in prescribed quantities. Properly cleans dishwasher, any associated appliances inside and out, and maintains customer service area and equipment in a clean and appealing manner. Performs preventative maintenance on equipment according to established checklists and schedules. Follows store policies and procedures for operational flow. Follows established standards for merchandising, stocking, rotating and storing all products.

Operates cash register and is responsible for own changes. Completes prescribed training. 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Observes established sanitation guidelines for all products. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

Skills and Knowledge: Skill to perform tasks with several steps and use judgment in the performance of sequential tasks; skill to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time; skill to perform simple arithmetic; ability to read and follow instructions; working knowledge of common sanitation procedures to prevent contamination, and perform work according to established safety guidelines. Ability to uphold a high level of impeccable hygiene. Ability to obtain a Hawaii Food Handlers Certificate within first 14 days to meet the training requirements. Must be available to work at least three shifts in a work week.

Responsibility: To perform work knowing what steps or sequences of steps are needed to complete the work; follow specific oral or written instructions when changes or new assignments are made; use judgment in deciding that the standards of sanitation, attractiveness, timeliness, safety, and service are met (i.e., serving and individual portioning). The supervisor periodically checks to see that work is done on time and according to instructions.

Physical Effort: Light to moderate physical effort such as frequently lifting or moving objects; constant standing and walking; ability to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.

Working Conditions: Often uncomfortably warm and noisy, exposure to minor cuts, bruises, burns, and scalds, possibility of slipping on wet floors; exposure to extreme temperatures of hot kitchens.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx