FOOD SERVICE WORKER (BARISTA) LEADER L02* (RPT) STARBUCKS

SUMMARY OF DUTIES: Leads NA-2 food service workers in the accomplishment of work Relays instructions from the supervisor. Gets work started. Sets work pace. Demonstrates work methods and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher-level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short-term and nonrecurring bases. 

Performs tasks with several steps or sequences of tasks such as setting up food service counters, and side service stands with hot and cold food and beverages, including desserts and condiments. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales. Provides quality beverages, such as expresso drinks, Coffee of the Week, Whole Bean and food products consistent with established recipe and presentation standards. Uses suggestive selling techniques to sell associated products. Serves food and beverages. Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing. Serves food, pastries and beverages in standard portions by placing uniform amounts in small dishes, cups or glasses in prescribed quantities. Properly cleans dishwasher, any associated appliances inside and out, and maintains customer service area and equipment in a clean and appealing manner. Performs preventative maintenance on equipment according to established checklists and schedules. Follows store policies and procedures for operational flow. Follows established standards for merchandising, stocking, rotating and storing all products. Aids the store manager in distributing barista plays for the day. Aids the store manager in making sure that all team members are taking the appropriate number of breaks.

Develops and ensures implementation of an activity safety plan in accordance with the Base Safety Program. Conducts safety meetings. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office and the immediate supervisor. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action. Ensures minimal, loss of duty by complying with "Return to Work" program initiatives and following up on employee wellbeing.

Operates cash register and is responsible for own change fund.

Completes prescribed training.

Skills and Knowledge: Skill to perform tasks with several steps and use judgment in the performance of sequential tasks; to lead employees in the accomplishment of work; to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time; to perform simple arithmetic; ability to read and follow instructions; and working knowledge of common sanitation procedures to prevent contamination, and perform work according to established safety guidelines. Ability to produce high quality service in the performance of sequential tasks. Capable of leading and inspiring team members to act with a sense of urgency. Obtain or have the ability to obtain a Hawaii Food Handlers Certificate within the first 21 days of employment.

Responsibility: Ability to perform work knowing what steps or sequences of steps are needed to complete the work; lead employees in accomplishing work; follow specific oral or written instructions when changes or new assignments are made; use judgment in deciding that the standards of sanitation, attractiveness, timeliness, safety, and service are met (i.e., serving and individual portioning); perform work as part of the crew. The supervisor periodically checks to see that work is done on time and according to instructions

Physical Effort: Light to moderate physical effort such as frequently lifting or moving objects; constant standing and walking; ability to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.

Working Conditions: Often uncomfortably warm and noisy, exposure to minor

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx