FOOD SERVICE WORKER SUPV S02

SUMMARY OF DUTIES:  Supervises NA-2 food service workers in the accomplishment of work. Supervises employees to include assigning and distributing work, coaching, counseling, tutoring, and mentoring employees, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment.  Must be alert to alcohol abuse and take appropriate action. Step into any operational position as needed to support the team and maintain service levels.

Performs tasks with several steps or sequences of tasks such as: setting up food service counters, and side service stands with hot and cold food and beverages, including desserts and condiments. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales.  Provides quality beverages, such as expresso drinks, Coffee of the Week, Whole Bean and food products consistent with established recipe and presentation standards.  Uses suggestive selling techniques to sell associated products.  Serves food, pastries and beverages in standard portions by placing uniform amounts in small dishes, cups or glasses in prescribed quantities. Maintain cleanliness, organization, and food-safety standards throughout the facility. Properly cleans dishwasher, any associated appliances inside and out, and maintains customer service area and equipment in a clean and appealing manner.  Performs preventative maintenance on equipment according to established checklists and schedules. Monitor beverage and food quality and ensure products are prepared and presented according to Starbucks standards. Follows established standards for merchandising, stocking, rotating and storing all products.

Conducts safety meetings.  Trains and Advises employees of available safety regulations, instructions, materials and equipment.  Promptly reports workplace accidents to the Human Resources Office and the immediate supervisor.  Ensure team members follow company policies, procedures, and applicable health, sanitation, and safety requirements. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.  Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action.  Ensures minimal loss of duty by complying with ¿Return To Work¿ program initiatives, and following up on employee well being.

Ensure proper cash-handling procedures are followed and assist with register reconciliation as needed. Communicate operational issues, staffing concerns, and customer feedback to management.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

Performs other related duties as required.

Skills and Knowledge:  Must have previous experience in food service, retail, hospitality, or a customer-service environment preferred. Previous supervisory or leadership experience preferred. Skill to perform tasks with several steps and use judgment in the performance of sequential tasks; to supervise employees in the accomplishment of work; to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time; to perform simple arithmetic; ability to read and follow instructions; and working knowledge of common sanitation procedures to prevent contamination, and perform work according to established safety guidelines.

Responsibility:  Completes work assignments without direction and carries out assignments independently. 

Physical Effort:  Light to moderate physical effort such as frequently lifting or moving objects; constant standing and walking; ability to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.

Working Conditions:  Often uncomfortably warm and noisy, exposure to minor cuts, bruises, burns, and scalds, possibility of slipping on wet floors; exposure to extreme temperatures of hot kitchens.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx