Forward Deployed Engineer (AI Solutions) - NA West Market

Aircall is an AI-powered customer communications platform that brings voice, SMS, WhatsApp, and AI together to help customer-facing teams work more effectively. The Forward Deployed Engineer will deliver low-code AI solutions, integrations, and workflows for customers while leading cross-functional deployments, enablement, product feedback, and AI adoption initiatives.

What you'll do:

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements
• Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics
• Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope
• Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent
• Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team
• Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team
• Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking
• Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas
• Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform
• Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings

What they're looking for:

• 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management
• Client facing experience required
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers
• Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
• Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)
• Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes
• Excellent communication and stakeholder management skills, translating between technical and business audiences
• A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability
• Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)
• Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
• Exposure to scripting (JavaScript/Python) for light customization and debugging

Benefits:

• Quarterly bonus (20 percent)
• Other benefits
• Work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• Cosmopolite and multi-cultural mindset