Forward Deployed Engineer Intern – AI Implementation

Nextiva is reimagining how businesses connect, combining customer experience and team collaboration on an AI-powered platform. As a Forward Deployed Engineer Intern, you will work directly with customers to implement AI solutions and enhance their experience with Nextiva's technology.

What you'll do:

• Partner with Sales through live customer handoffs following product purchase
• Guide customers through Xbert AI onboarding and initial platform setup
• Configure AI Employees for common business use cases
• Write and refine prompts that produce reliable, predictable AI responses
• Build deterministic conversation flows and workflow logic
• Configure greetings, routing, transfers, business hours, and after-hours experiences
• Configure prebuilt tools and simple API-enabled functions within the platform
• Test AI prompts, workflows, and customer experiences before deployment
• Train customers on how to use and manage their AI Employees
• Document customer requirements, configurations, implementation notes, and next steps
• Recognize when customer requirements require deeper technical expertise and partner with the Forward Deployed Engineering team
• Maintain clear customer communication throughout implementation

What they're looking for:

• Excellent verbal and written communication skills
• Confidence presenting technical concepts in a simple, customer-friendly way
• Experience writing prompts, building AI assistants, or creating prompt-based automations
• Foundational knowledge of large language models such as OpenAI, Claude, Gemini, or Llama
• Understanding of prompt engineering and how prompts influence model behavior
• Basic knowledge of APIs, including inputs, outputs, parameters, and common response patterns
• Familiarity with workflows, tool calling, or function calling concepts
• Strong analytical thinking and problem-solving skills
• A collaborative mindset and willingness to ask questions and learn
• Availability to work a schedule aligned with Arizona business hours
• Python
• Low-code or no-code automation platforms

Benefits:

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match
• Health Savings Accounts with company contributions
• Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement